When IT Hits the Fan: Best Practices for Major Incident Management

with Peter Mcgarahan , vincent geffray

Tuesday, Jul 19, 2016

What happens when your organization suffers a critical, high-impact incident? Who needs to be involved, and how will you communicate with them? Do you currently have a plan—and how often do you update it?

In this webinar, sponsored by Everbridge, Pete McGarahan and Vincent Geffray will share best practices, case studies, and frameworks for:

Preparing for your next major incident
Managing major incidents in your IT organization
Mapping your critical incident processes

Join us for this interactive and informative hour, complete with audience polls, downloadable resources, and live Q&A.

* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Peter Mcgarahan

Owner, Principle Consultant

I’m a Customer Experience (CX) and Service Operations Executive with over 20 years of experience helping organizations transform how they deliver services, engage employees, and create meaningful and valuable customer outcomes. Throughout my career, I’ve focused on aligning customer experience strategies with business objectives to drive measurable impact. My background spans IT service management (ITSM), digital transformation, organizational leadership, and building scalable solutions that improve both operational performance and customer satisfaction. As the Founder and President of McGarahan & Associates, I partner with organizations to optimize service delivery, elevate employee experience, and implement customer-centric strategies that drive loyalty and long-term, profitable growth. Previously, I served as Senior Director at First American Financial Group, where I led workplace and collaboration services, delivering enterprise-wide transformational technology initiatives and improving service efficiency across the enterprise. I’m actively involved in shaping the future of Customer Experience and IT Leadership through my roles on Advisory Boards, including HDI, HP’s Advisory Council for Executives (ACE), and UC Irvine.

vincent geffray

senior director of Product

Vincent Geffray is Senior Director of Product Marketing with focus on IT service alerting, IT team collaboration and process orchestration at Everbridge. He has over fifteen years of experience in the IT operations and service management space, with expertise in critical communications, IT service alerting, application performance management, IT process, runbook, and workload automation. Vincent holds a MS in mechanical engineering and computer science, two certificates from MIT Sloan School of Management and has an international experience and he worked in Europe and in North America.

When IT Hits the Fan: Best Practices for Major Incident Management

When IT Hits the Fan: Best Practices for Major Incident Management

About Our Speaker(s)

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