IT Excellence in the Age of Digital Transformation

with Roy Atkinson , Mike Spires , Andrew Gilliam
Tuesday, Mar 17, 2020


In a recent poll of senior IT leaders by HDI, 60% of respondents said their top priority is business transformation, and 64% said they are investing in solutions to support business transformation. Digital transformation touches every aspect of business and depends upon technology that is stable and secure. IT excellence is critical to transformation.

Based on research from HDI and Hackett, this webinar will consist of a panel discussion featuring the insights of Christopher Key and Roy Atkinson. They'll answer key questions about digital transformation, including:

  • What do we mean by digital transformation?
  • What are the priorities the enterprise is focusing on in 2020?
  • What are some elements of IT excellence, and how can they be achieved?
  • What are key technology investments and implementations that fuel transformation?
  • What are key priorities for IT development?

Attend this important look at the linkage of IT and business transformation to learn how your organization can benefit from focused priorities and sound investment.

View the Webcast Recording

About Our Speaker(s)

Roy Atkinson
Group Principal Analyst
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson
Mike Spires
Principal of Technology Transformation practice
Michael Spires is a Principal of The Hackett Group, leading the Technology Transformation Practice. He has close to 30 years of operational and strategic leadership experience specializing in Technology Strategy, Outsourcing, Shared Services, Process Improvement, Merger Integration, Operations and Cost Improvement. Mr. Spires has directed a number of engagements for Fortune 500 companies undergoing technology and operational transformations including outsourcing, post merger integration, and shared services design expansion and redesign. Mr. Spires has held industry roles in technology and operations for Fortune 100 retailers in addition to his 20+ years of strategy and technology consulting roles.
HDI Associate Analyst
Andrew Gilliam is a passionate customer experience innovator and change agent, with a background in IT support and customer service. As one of HDI's in-house subject matter experts, he writes and speaks about service management, technical support, and contact center trends and best practices. Andrew was among ICMI's 2019 Movers & Shakers and Top 50 Thought Leaders for multiple years, and he maintains several HDI and CompTIA certifications, including CASP+. Follow @ndytg on Twitter, connect with him on LinkedIn, and discover more at

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