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The Latest from SupportWorld
Revolutionizing the Incident Management Practice
Date Published July 8, 2024 - Last Updated January 7, 2025
The traditional role of desktop support is evolving. Learn how to modernize and leverage human-centered design, digital employee experience, and ITSM practices.
Date Published July 8, 2024 - Last Updated January 7, 2025
Discover key takeaways from HDI's "The State of Technical Support in 2024" report. Explore trends in workforce, technology, and customer expectations shaping the industry. Learn about the growing role of generative AI and the importance of emotional intelligence and leadership skills for...
Date Published June 21, 2024 - Last Updated January 7, 2025
Now’s your chance to join a blogging team of IT service and support professionals who share their knowledge with the community!
Date Published June 13, 2024 - Last Updated June 13, 2024
Five Reasons Why The IT Experience Sucks
Date Published June 13, 2024 - Last Updated January 7, 2025
The Paradox of Incident Management
Date Published June 10, 2024 - Last Updated January 7, 2025
Good Leaders Ask the Right Questions
Date Published June 10, 2024 - Last Updated January 7, 2025
Oxytocin of a Handshake: The Power of Human Connection
Date Published June 3, 2024 - Last Updated January 7, 2025
Date Published June 3, 2024 - Last Updated January 7, 2025
How to Optimize Deskside Support in The Time of Hybrid Work
Date Published May 28, 2024 - Last Updated January 7, 2025