SupportWorld

Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

Strategy and best practices
Processes and procedures
Service management
Knowledge management
Technology
Workforce management
Customer Experience
Technical support
Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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