Get the latest technical support and service management insights online, in-person, and in your inbox.
Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
- Strategy and best practices
- Processes and procedures
- Service management
- Knowledge management
- Technology
- Workforce management
- Customer Experience
- Technical support
- Metrics and measurements
Beyond the archives of valuable content, new articles are released every week.
Like what you see here? Get SupportWorld delivered to your inbox every week, with tips, tricks, and insights; research reports; and webinars.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
The Latest from SupportWorld
The pandemic forced a dramatic shift towards digital-first...
Date Published December 2, 2021 - Last Updated January 6, 2023
Date Published December 2, 2021 - Last Updated January 6, 2023
Despite all the data that service and support leaders have at their fingertips, many fail to establish realistic...
Date Published December 2, 2021 - Last Updated January 6, 2023
Date Published December 2, 2021 - Last Updated January 6, 2023
Date Published December 2, 2021 - Last Updated January 6, 2023
Time is the one thing we can’t make...
Date Published December 2, 2021 - Last Updated January 6, 2023
According to recent insights from Omdia, there is “serious strategic intent from organizations to invest in … enterprise service management (ESM), demonstrating that the practice is no longer just an aspiration for many organizations and is becoming a reality...
Date Published December 2, 2021 - Last Updated December 13, 2021
Higher education is among the most dynamic...
Date Published December 2, 2021 - Last Updated January 6, 2023
Accelerate the digital enterprise using the principles of ITIL. ITIL best practices help increase the speed and success of your products and services and enable faster time to value.
In this
Date Published December 2, 2021 - Last Updated December 13, 2021
A lifelong quest to find the universal values all humans seek out leads an IT manager to understand the importance of taking the hard stances to best support a team or a company. Here’s why he thinks courage might be the most important trait in this industry.
Date Published November 22, 2021 - Last Updated January 20, 2023