Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

Like what you see here? Get SupportWorld delivered to your inbox every week, with tips, tricks, and insights; research reports; and webinars.

 

 

 

Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.


The Latest from SupportWorld

Six Things You Should Be Doing When Managing People
July 14, 2023

Our management approach should have evolved beyond the practices we read about or saw...

Training Is an Enabler, It’s Not the Solution
July 13, 2023

Investing in training for yourself or team members isn't a bad thing, as long as...

Facing the Future of AI in IT Service Management
July 12, 2023

It doesn't take a self-aware, hyper-intelligent artificial intelligence to have a...

How We Created Reporting That Worked in IT Support
July 5, 2023

Inaccessible data can be worse than nothing. Here is how to address the issue.

Generative AI: A Cybercriminal’s New Best Friend
June 28, 2023

With the rising popularity of generative AI, such as ChatGPT, cybercriminals are...