We’ve reviewed many worthy applications from the world of IT service and support and we're pleased to announce who has made it to the finalist round of competition. Stay tuned to learn who will be crowned the winners at SupportWorld Live.

by Craig Idlebrook
Date Published February 22, 2021 - Last Updated January 20, 2023

We are pleased to announce the finalists for the 2021 HDI Service and Support Awards. Thank you to all who have entered!

Best Service and Support Analyst

  • Honey Cole-Wilson, Lockheed Martin Corporation
  • Laura Haley, Edward Jones
  • Anthony Lopez, The MITRE Corporation
  • Fahimuz Zaman, First American

Best Service and Support Technician

  • Richard Fix, Samaritan Health Services
  • Sandra Heesch, Montefiore
  • Kim Henderson, City of Dover
  • Paris Johnson, Medtronic

Best Service and Support Manager

  • Brad Biagi, First American
  • Prisnel Dominique, Goodwin
  • Glenna Emel, Penn State University
  • Doug Rabold, HCL America
  • Adam Twedt, University of Minnesota

Best Service and Support Organization

  • The Walt Disney Studios Studio Technology
  • Jefferson IS&T Client Services
  • MPAC IT Support
  • Paychex Enterprise Support
  • Western Carolina University IT Help Desk

Best Customer Experience

  • Beacon Hill Staffing Group
  • Settlement Management Solutions, a Division of First American

Best Service Improvement Initiative

  • Assembly Legal, Needles Neos
  • GDIT
  • MMSD
  • UCLA Health IT
  • University of Minnesota, Office of Information Technology

Best Service and Support Culture

  • First American IT Customer Support
  • Samaritan Health Services
  • TLC Solutions
  • University of Minnesota, Office of Information Technology

Best Use of Technology

  • Allstate Technology Support Center
  • City of Seattle
  • The Jewish Board of Family & Children's Services
  • University of Minnesota, Office of Information Technology

Local Chapter Officer of the Year

  • Erica Hanna, Capital Area Local Chapter
  • Kristi Lawrence, Motown Local Chapter
  • Tom Wilk, HDI Steel City


Craig Idlebrook is a content manager with Informa Tech. He serves as editor for HDI and ICMI. You can contact him at [email protected].












Tag(s): supportworld, culture


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