We’ve read through many worthy applications from the world of IT service and support organizations, and are pleased to announce who has made it to the second round of competition. Stay tuned to learn who will be crowned the winners at SupportWorld Live.

by Craig Idlebrook
February 22, 2021

We are pleased to announce the finalists for the 2021 HDI Service and Support Awards. Thank you to all who have entered!

Best Customer Experience

  • Beacon Hill Staffing Group
  • SMS - A Division of First American

Best Service Improvement Initiative

  • Assembly Legal, Needles Neos
  • GDIT
  • MMSD
  • UCLA Health IT
  • University of Minnesota - Office of Information Technology

Best Service and Support Culture

  • First American IT Customer Support
  • Samaritan Health Services
  • TLC Solutions
  • University of Minnesota Office of Information Technology User Support

Best Service and Support Manager

  • Brad Biagi, First American
  • Prisnel Dominique, Goodwin Law
  • Glenna Emel, Penn State University
  • Doug Rabold, HCL America
  • Adam Twedt, University of Minnesota

Best Service and Support Organization

  • Disney
  • Jefferson IS&T Client Services
  • MPAC IT Support
  • Paychex Inc. - Enterprise Support
  • Western Carolina University: IT Help Desk

Best Use of Technology

  • Allstate Technology Support Center
  • City of Seattle
  • Jewish Board of Family & Children's Services
  • University of MN - OIT User Support

HDI Best Support Analyst

  • Honey Cole-Wilson
  • Laura Haley
  • Anthony Lopez
  • Fahim Zaman

HDI Best Support Technician:

  • Richard Fix
  • Sandra Heesch
  • Kim Henderson
  • Paris Johnson

Local Chapter Officer of the Year

  • Erica Hanna, Physicians Committee for Responsible Medicine
  • Kristi Lawrence, Kelly Services
  • Tom Wilk, Carnegie Mellon University


Craig Idlebrook is a content manager with Informa Tech. He serves as editor for HDI and ICMI. You can contact him at [email protected].

Tag(s): supportworld, culture

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