On May 18th, HDI unveiled the 2022 winners of the HDI Service and Support Awards at the MGM Grand in Las Vegas. In total, 10 awards were handed out to individuals and teams from 8 different organizations. Each award winner demonstrated excellence and innovation in IT service and support.
The winners were:
Individual Awards
Best Service and Support Manager
Judit Gaál, Unisys
Best Service and Support Analyst
Daniel Neu, Unisys
Best Service and Support Technician
Andrew McLaughlin, Northwestern Mutual
Local Chapter Officer of the Year
Tim King, Corporate One Federal Credit Union
Lifetime Achievement
Ric Mims
Team Awards
Best Service Improvement Initiative
Alteryx, Support Strategy and Innovation
Best Service and Support Culture
TLC Solutions
Best Customer Experience
WBM Technologies - Enterprise Service Desk
Best Service and Support Organization
Western Carolina University - IT Help Desk
Best Use of Technology
WBM Technologies - Enterprise Service Desk
Thank you to all who participated in the HDI Awards, and a special thank you to the HDI local chapters, which organized regional competitions for several awards. Stay tuned for your chance to enter the 2023 awards program!