At the MGM Grand in Las Vegas, we handed out 10 awards to those who demonstrated excellence in the IT service and support industry.

by The Editors
Date Published May 18, 2022 - Last Updated January 20, 2023

On May 18th, HDI unveiled the 2022 winners of the HDI Service and Support Awards at the MGM Grand in Las Vegas. In total, 10 awards were handed out to individuals and teams from 8 different organizations. Each award winner demonstrated excellence and innovation in IT service and support.

The winners were:

Individual Awards

Best Service and Support Manager

Judit Gaál, Unisys

Best Service and Support Analyst

Daniel Neu, Unisys

Best Service and Support Technician

Andrew McLaughlin, Northwestern Mutual

Local Chapter Officer of the Year

Tim King, Corporate One Federal Credit Union

Lifetime Achievement

Ric Mims

Team Awards

Best Service Improvement Initiative

Alteryx, Support Strategy and Innovation

Best Service and Support Culture

TLC Solutions

Best Customer Experience

WBM Technologies - Enterprise Service Desk

Best Service and Support Organization

Western Carolina University - IT Help Desk

Best Use of Technology

WBM Technologies - Enterprise Service Desk

Thank you to all who participated in the HDI Awards, and a special thank you to the HDI local chapters, which organized regional competitions for several awards. Stay tuned for your chance to enter the 2023 awards program!

Tag(s): supportworld, best practice, hdi conference


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