Last week, at Supportworld Live – the leading event for service and support professionals – featured HDI’s Global Service and Support Awards. These awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management over the past year.
Each application is judged by long time industry experts and practitioners. Collectively, the winners showcase the best of the best of IT service and support.
Without further ado, we’d like to unveil the individual, team and organization winners for the 2024 HDI Global Service and Support awards:
Individual Categories:
Best Service and Support Manager: Gilberto Sanchez, Service Desk Service Manager, Unisys
Best Service and Support Technician: Brian Lee, IT Service Analyst, City of Pittsburgh - Innovation and Performance
Best Service and Support Analyst: Chaun Wahlund, Help Desk Specialist, Mayo Clinic
Best Local Chapter Officer of the Year: Donald Chew, Supervisor – IT Help Desk Unit, Mayo Clinic
Team and Organizational Categories:
Best Customer Experience: Unisys
Best Service and Support Culture: Infinite Campus
Best Service and Support Organization: WBM Technologies
Best Service Improvement: PSCU
Best Use of Technology: First American
(Click on these links to view the finalists for the HDI individual and team and organizational awards.)