Spotlight on Excellence: Meet Cheryl Buzicky

When Cheryl Buzicky joined Infinite Campus in March 2024, she stepped into one of the most demanding areas of IT service and support. Less than two years later, she’s already become a trusted expert, a mentor to teammates, and the kind of support professional customers remember long after a ticket is closed. That combination of technical expertise, empathy, and leadership earned Cheryl the 2026 HDI Best Service & Support Analyst award.

Infinite Campus serves more than 2,000 school districts across the country through its student information system platform, helping schools streamline processes, support learning, and manage critical student data. The company’s support organization handles everything from day-to-day troubleshooting to highly specialized state reporting requirements that directly impact district compliance and funding.

Cheryl quickly gravitated toward some of the most technical and complex areas of the product, including API integrations, state reporting, Ed-Fi, grading systems, and Google Drive integrations. She also supports districts across multiple states with customized reporting requirements, work that requires constant learning and attention to detail.

What makes Cheryl especially remarkable is the way she delivers support.

According to her nomination, customers consistently describe Cheryl as patient, encouraging, and authentic. One customer shared, “She gave me perfect instructions so I could take care of the issue and learn. I appreciate her teaching me!” Another praised her for being “helpful, encouraging, knowledgeable and patient.”

In a sea of sameness and AI bot responses, her focus on teaching and empowering customers stands out as a breath of fresh air. Cheryl doesn’t rely on canned responses or rush through interactions to hit metrics. Instead, she approaches every conversation as an opportunity to truly help someone solve a problem and feel more confident moving forward.

One example highlighted in her nomination involved a stressful API issue affecting a state edition customer. Cheryl proactively organized a Zoom session with the state analyst, walked through the issue in real time, and helped reassure everyone involved as they worked toward a solution. Her calm, collaborative approach earned glowing feedback from the customer and reinforced the trust she builds so naturally.

Her teammates feel that same impact internally.

Cheryl is known for jumping into Microsoft Teams conversations to help peers troubleshoot issues, share guidance, and support newer team members. Colleagues describe her as someone who “dives in headfirst” and genuinely cares about outcomes, not just numbers.

In support organizations, technical expertise matters, of course, but so does the ability to create a culture where people feel supported, encouraged, and motivated to grow. Cheryl brings both. Her teammates describe her energy and work ethic as contagious, and her willingness to take on difficult cases has helped raise the standard across the team.

Cheryl’s commitment to growth extends beyond her day-to-day responsibilities. She is currently pursuing further education in Computer Science while also participating in internal database training programs to deepen her understanding of system architecture and troubleshooting. That self-driven learning has allowed her to diagnose issues at increasingly advanced levels, sometimes down to the code itself.

On-the-job competence, perhaps the most telling detail in Cheryl’s nomination, is how often people referenced her authenticity.

One peer described her as having “almost zero recognizable customer service voice” because she shows up as a real person in every interaction. That sincerity resonates with customers and coworkers alike and feels refreshingly human.

And we think that’s what makes stories like Cheryl’s so important to spotlight. Is AI dominating headlines? For sure. Was there plenty of talk centered on AI at this year’s Service & Support World? Without a doubt. Behind? But regardless of the tools and technology, what inspires us most is that every great support organization has people who quietly become the steady hand during stressful moments, the teammate everyone turns to for help, and the person customers hope answers the phone when something goes wrong. For Infinite Campus, that person is Cheryl Buzicky, and we’re so excited to spotlight her achievements.

Please join us in congratulating Cheryl and start thinking about the people on your team who deserve a chance in the spotlight. HDI’s 2027 awards nomination process opens this August. Stay tuned!