Learn how to effectively navigate digital transformation with your employees by addressing emotional and logical needs. Discover strategies to motivate teams and build a positive change culture.
Date Published March 17, 2025 - Last Updated March 17, 2025
IT doesn’t have to be rigid and dull. Discover how shifting mindsets, fostering creativity, and encouraging playfulness can boost engagement, innovation, and productivity in your IT team—without sacrificing efficiency.
Date Published March 11, 2025 - Last Updated March 11, 2025
Discover how AI transformed our Service Desk by streamlining ticket categorization, improving self-service, and providing deeper insights into IT issues. Learn how AI-powered tools enhance efficiency without replacing human expertise.
Date Published March 3, 2025 - Last Updated March 3, 2025
Employee disengagement is at a 10-year high, but IT support leaders can take action. Discover three practical strategies to define expectations, show employees they matter, and encourage professional development to boost engagement and retention.
Date Published February 26, 2025 - Last Updated February 26, 2025
Boost your IT career by implementing a Lean Continual Service Improvement (CSI) program for your Service Desk. Learn how to identify waste, streamline processes, and drive measurable improvements for better efficiency and customer satisfaction.
Date Published February 24, 2025 - Last Updated February 24, 2025
IT and business alignment, AI-driven leadership, and digital transformation—HDI Top 25 Thought Leader Anthony Orr shares insights on the future of IT leadership, emerging trends, and the skills professionals need to thrive.
Date Published February 20, 2025 - Last Updated February 21, 2025
Explore the key lessons from Gilbert Brucken’s journey into AI for the service desk, including virtual agents, internal AI tools, cost considerations, and security best practices.
Date Published February 19, 2025 - Last Updated February 19, 2025
Success in IT support isn't about luck—it’s about preparation. Discover eight proven strategies to advance your career, from building skills and networking to embracing feedback and seizing opportunities.
Date Published February 18, 2025 - Last Updated February 18, 2025
Networking, knowledge sharing, and career advancement: Explore the power of HDI Local Chapters. Four members reveal how this community has helped them grow professionally and personally. Find your chapter!
Date Published February 13, 2025 - Last Updated February 13, 2025
Discover practical tips to fast-track your IT career by enhancing both technical and soft skills. Learn how to improve hardware, software, and network knowledge while mastering essential soft skills like communication and adaptability.
Date Published February 11, 2025 - Last Updated February 11, 2025