Discover practical tips to fast-track your IT career by enhancing both technical and soft skills. Learn how to improve hardware, software, and network knowledge while mastering essential soft skills like communication and adaptability.
Date Published February 11, 2025 - Last Updated February 11, 2025
Software, hardware, SaaS, cloud, peripherals… Check out the three questions you need to ask about your IT assets to decide whether to track them (or not).
Date Published February 10, 2025 - Last Updated February 10, 2025
Explore the 2025 HDI Global Service and Support Awards finalists, showcasing top talent and innovation in service management. Winners will be announced May 21 at SupportWorld Live in Las Vegas.
Date Published February 6, 2025 - Last Updated February 11, 2025
Discover Jeff Rumburg’s expert advice on IT support success, including key metrics to track, surprising AI trends, and the importance of turning data into actionable insights.
Date Published February 5, 2025 - Last Updated February 5, 2025
Discover the evolution from Generative AI to Agentic AI in IT support. Learn how Agentic AI acts independently, enabling seamless task execution, and why it’s the future of technology support.
Date Published February 4, 2025 - Last Updated February 4, 2025
Discover why humanizing the service desk is essential for building trust, enhancing consumer experiences, and empowering both agents and customers to create meaningful connections
Date Published February 3, 2025 - Last Updated February 4, 2025
Explore insights from ITSM thought leader David Barrow on career development, mentoring, and fostering innovation in service management.
Date Published January 31, 2025 - Last Updated January 30, 2025
Discover strategies for overcoming team challenges and driving success by leveraging the Tuckman Model for group development.
Date Published January 30, 2025 - Last Updated January 30, 2025
Discover a practical framework for IT skill development, including setting learning goals, delivering presentations, and reinforcing knowledge. Explore strategies to overcome challenges like time constraints and resource limitations while fostering a culture of continuous learning and growth.
Date Published January 28, 2025 - Last Updated January 28, 2025
Meet HDI's 2025 Top 25 Thought Leaders shaping the future of IT support and service management. Celebrate their innovation, leadership, and impact on the industry!
Date Published January 27, 2025 - Last Updated January 27, 2025