When marketing and IT come together, it can have a transformative impact on an organization. Here's how.
Tag(s): supportworld, leadership, business value, marketing
Date Published December 11, 2023 - Last Updated December 12, 2023
A service desk team is (or should be) an enabled, competent, capable, confident, respected, and passionate team of people who are dedicated to helping other people be successful, realize value, and achieve results.Is yours?
Tag(s): supportworld, culture, employee satisfaction, employee engagement, people, service management
Date Published December 5, 2023 - Last Updated December 4, 2023
While the world is focused on ChatGPT and other automated research/writing applications, most ITSM tools already offer capabilities to support applications for IT support. Read on to learn about three things you can do with AI today.
Tag(s): supportworld, automation, self-service, artificial intelligence
Date Published December 1, 2023 - Last Updated November 29, 2023
Here’s a deep dive into the strategy behind managing the conflict and emotions of heated moments and contentious relationships.
Tag(s): supportworld, communications skills, customer experience
Date Published March 22, 2023 - Last Updated February 20, 2024
Sometimes, your end user can provide you with the next steps needed to improve UX and not even know it. You just have to listen carefully.
Tag(s): supportworld, best practice, customer experience
Date Published January 18, 2023 - Last Updated January 20, 2023
Conflict is often unavoidable, but how we manage the conflict when it arises is what’s important. Here are some tips to help.
Tag(s): supportworld, best practice, customer satisfaction
Date Published November 17, 2022 - Last Updated January 20, 2023
Simple surveys may mask deeper problems in your IT service process. Here is a method to ensure the best experience every time.
Tag(s): best practice, business intelligence, business of support, customer experience, customer satisfaction, supportworld
Date Published September 21, 2022 - Last Updated January 20, 2023
An IT service veteran weighs the pros and cons of investing resources into this hot, new technology, and feels the picture for the road ahead may not be fleshed out in 3D.
Tag(s): best practice, business intelligence, business of support, change management, customer experience, supportworld
Date Published September 7, 2022 - Last Updated January 20, 2023
In this IndustryVoices piece, Venkat Balasubramanian, Vice President of Product Management at Freshworks discusses how industries can best integrate automation in the future of IT service.
Tag(s): supportworld, culture, automation
Date Published August 31, 2022 - Last Updated January 20, 2023
Too often, IT’s work is done behind the scenes, and is only noticeable when things go wrong. Here is how to change that.
Tag(s): supportworld, culture, employee engagement
Date Published August 31, 2022 - Last Updated January 20, 2023