It’s a job-seeker’s market right now, and that means that organizations have to be intentional in how they create an engaging work environment and how they seek out the best candidates.
Tag(s): supportworld, culture, employee engagement
June 15, 2022
Best of HDI in 2022 - #6: It’s bad when an employee falls for a phishing email; it’s worse if they hide it. Here’s how to help your organization's employees feel like partners in cybersecurity.
Tag(s): supportworld, communications skills, customer service
June 6, 2022
The priorities of other departments may not always align with IT’s big picture, but keeping stakeholders happy is worth the effort.
Tag(s): supportworld, communications skills, customer service
May 31, 2022
IT service involves on-the-fly interactions, so training should include opportunities to practice these improvisational interactions.
Tag(s): supportworld, communications skills, customer service
May 24, 2022
If you don’t address the underlying concerns users may have with tech in general, no tech fix will be complete.
Tag(s): supportworld, customer service, employee engagement
May 3, 2022
IT service and support teams are working to create a more customized experience for end users. Here is how to do it.
Tag(s): best practice, supportworld, self-service
March 21, 2022
Communication skills training is just as important as process and procedures for support center analysts.
Tag(s): supportworld, training, customer service, customer experience
March 18, 2022
IT self service holds a lot of promise, but only if it meets the needs of your end user. Here are some tips for how to make that happen.
Tag(s): best practice, supportworld, self-service
March 15, 2022
The sky didn’t fall when your team was sent home to work. Now, employers must provide true options for those who want to WFH and those who want to RTO.
Tag(s): best practice, business intelligence, business of support, customer experience, customer satisfaction, supportworld
January 11, 2022
Best of HDI in 2022 - #9: HDI Thought Leader and Featured Contributor Nancy Louisnord shares a step-by-step process for how to make this self-service revolution more than just a theory.
Tag(s): self-service, self-service tools, supportworld
January 6, 2022