Personalized support for VIPs can be expensive, but the value tends to outweigh the costs.
Tag(s): customer satisfaction, customer service, desktop support, employee satisfaction, service desk, support center, future of support, supportworld

 
The number of people taking to social networks is staggering, impacting everything from news reporting to political campaigns to Tupperware parties. As usage explodes, the focus has rapidly shifted from adoption to the way businesses can leverage all the activity to their benefit. They’re not...
Tag(s): white paper, social media, customer service, technology