The customer experience will gain a lot from a choreographed dance routine between ITSM and DevOps.
Date Published October 15, 2019 - Last Updated December 17, 2019
Now is a great time to take a good, hard look at your support strategy and consider a mobile-first approach.
Date Published September 24, 2019 - Last Updated December 17, 2019
HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Date Published September 23, 2019 - Last Updated December 17, 2019
For every service desk ticket you receive, there is a story that represents the customer journey.
Date Published September 19, 2019 - Last Updated December 17, 2019
How one person with customer service experience enhanced his career with software and technical support skills.
Date Published September 18, 2019 - Last Updated December 17, 2019
The Service Management Awards honor service improvement, knowledge management, and change management initiatives that enhance the business.
Date Published September 16, 2019 - Last Updated December 17, 2019
You need to understand the nuances between being transparent and having effective communication.
Date Published September 11, 2019 - Last Updated December 17, 2019
Differentiate your business through best-in-class IT support.
Date Published September 10, 2019 - Last Updated December 17, 2019
Learn the first steps to creating a strategy that is simple, relevant, and achievable and that keeps up with the pace of change in today's business environments.
Date Published September 6, 2019 - Last Updated December 17, 2019
Jeff Rumburg shares how you can combine three critical metrics to create an overall measure of Customer Experience (CX).
Date Published August 29, 2019 - Last Updated December 17, 2019