Help us identify those people who are shaping the future of technical support and service management.
Date Published November 19, 2019 - Last Updated December 17, 2019
Roy Atkinson talks with Julie Mohr about disruption, building a chatbot, and the need for knowledge management.
Date Published November 14, 2019 - Last Updated December 17, 2019
Make your self-service portal something customers actually want to use.
Date Published November 13, 2019 - Last Updated December 17, 2019
The key to support in this era of digital transformation is being able to help customers wherever they are, on any device and from any location.
Date Published November 6, 2019 - Last Updated December 17, 2019
Use student workers to augment your tech support staff and better serve your customers.
Date Published October 23, 2019 - Last Updated December 17, 2019
Roy Atkinson talks with Barclay Rae about the evolving role of IT, digital transformation, and related topics.
Date Published October 17, 2019 - Last Updated December 17, 2019
The customer experience will gain a lot from a choreographed dance routine between ITSM and DevOps.
Date Published October 15, 2019 - Last Updated December 17, 2019
Now is a great time to take a good, hard look at your support strategy and consider a mobile-first approach.
Date Published September 24, 2019 - Last Updated December 17, 2019
HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Date Published September 23, 2019 - Last Updated December 17, 2019
For every service desk ticket you receive, there is a story that represents the customer journey.
Date Published September 19, 2019 - Last Updated December 17, 2019