Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Tag(s): supportworld, best practice, employee satisfaction
December 13, 2022
Collaboration doesn’t happen by itself - it is fostered across the organization. Here is how technology can help an organization facilitate this process.
Tag(s): supportworld, support models, technology
December 13, 2022
Conflict is often unavoidable, but how we manage the conflict when it arises is what’s important. Here are some tips to help.
Tag(s): supportworld, best practice, customer satisfaction
November 17, 2022
A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to achieve gender equity in the field of computer science.
Tag(s): supportworld, best practice, ethics
November 17, 2022
In preparation for Service Management World in Orlando mid-November, HDI thought leader Doug Rabold reflects on the new landscape of the post-pandemic conference scene.
Tag(s): supportworld, support models, technology
November 8, 2022
Automation can be a game-changer for service management, but only if it is set up with the right information and can react effectively to a dynamic environment.
Tag(s): supportworld, best practice, IT service management
November 7, 2022
Backlogs are the result of operational shortcomings which represent gaps in standard practice, including particularly weak prioritization and teamwork.
Tag(s): supportworld, best practice, IT service management
November 3, 2022
Quality Mindfulness is an approach practiced that delivers a consistent and exceptional customer experience. Here is how to dedicate yourself to this mission.
Tag(s): supportworld, best practice, business of support
November 2, 2022
Here’s why configuration management is critical in a digital world, with an introduction to the ITIL practice of Service Asset and Configuration Management (SACM).
Tag(s): supportworld, best practice, IT service management
October 23, 2022
Recognizing and removing technical barriers in the workplace is critical to workplace inclusivity.
Tag(s): supportworld, best practice, employee satisfaction
October 20, 2022