In this IndustryVoices article, an argument is made that we should provide the same level of service on IT matters to employees as we do customers.
Date Published August 2, 2022 - Last Updated January 20, 2023
Tired of sky-high cloud costs? Here are some suggestions for bringing your cloud spending back down to earth.
Date Published August 1, 2022 - Last Updated January 20, 2023
In an IndustryVoices article, an argument is made for why Enterprise Service Management (ESM) may be having its moment in a post-COVID work era.
Date Published July 23, 2022 - Last Updated January 20, 2023
A case is made that this metric provides the most complete look into the the perspective of your customer or client.
Date Published July 22, 2022 - Last Updated January 20, 2023
A primer or reminder on the ways you can help your employees or customers get what they need more quickly and efficiently.
Date Published July 21, 2022 - Last Updated January 20, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Date Published July 20, 2022 - Last Updated July 19, 2022
The State of Tech Support in 2022 is an invaluable resource as you plan for an uncertain future. And it is available to all HDI community members for free.
Date Published July 19, 2022 - Last Updated July 21, 2022
The war in Ukraine shows that we must remember the social contract between employers and employees. We must be there for our international team members.
Date Published July 19, 2022 - Last Updated January 20, 2023
A company’s strategy for hiring top tech talent should be driven by improving overall business outcomes, with a focus on retention and upskilling in a time of acute talent shortages.
Date Published July 19, 2022 - Last Updated January 20, 2023
Any good IT service management system must be adapted to work for your organization. Here is a recipe for how to do that.
Date Published July 13, 2022 - Last Updated February 16, 2024