We asked thought leaders in the industry what the future will look like when AI and automation handle much of what is now lower-level ticket requests.
Tag(s): supportworld, IT service management, automation
May 10, 2022
It turns out that the strategy for supporting a remote and hybrid workforce overlap with best practices for transformative IT organizations.
Tag(s): supportworld, best practice, remote support tools
April 14, 2022
A December outage that affected mission-critical applications raises questions about the risks of overreliance on a handful of cloud providers.
Tag(s): supportworld, cloud, cloud computing
March 17, 2022
By migrating from a traditional data center environment to a cloud environment, teams will be able to more easily optimize their workloads using the tools that cloud platforms provide.
Tag(s): best practice, supportworld, cloud
March 9, 2022
Everyone likes to talk about sustainable IT, but how many CIOs are actively including it as a priority? Here’s what’s holding companies back from investing in sustainability.
Tag(s): supportworld, cloud, cloud computing
February 24, 2022
A December outage that affected mission-critical applications raises questions about the risks of overreliance on a handful of cloud providers.
Tag(s): supportworld, cloud, cloud computing
February 9, 2022
InformationWeek talks with Forrester VP Brandon Purcell on what change is in store in the coming year, and how companies will adapt.
Tag(s): supportworld, service management, automation
January 31, 2022
In a digital and remote age, it’s often more difficult than ever to be understood. Here are some tips to improve your chances with colleagues and clients.
Tag(s): best practice, business intelligence, communications skills, communications technology, supportworld
January 18, 2022
Best of HDI in 2021 - #8: On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integrated into the workplace, the distance between the two has closed. Here’s an argument for how to make both work for you.
Tag(s): supportworld, service quality, best practice, agile, ITIL
December 15, 2021
More tickets, less human contact is a recipe for burnout. Here are some concrete suggestions for how to help ensure your IT support team isn’t feeling overwhelmed. It may take a different strategy to dig out of the mountain of tickets, but it’s better than risking attrition.
Tag(s): supportworld, culture, customer experience, best practice, remote support tools, relationship
December 2, 2021