For IT to evolve from being functional to outcome driven, they must know what brings value and revenue to the business.
Date Published July 29, 2020 - Last Updated December 10, 2020
The industry has rediscovered that technology is not an end unto itself, but that its function is to serve and support people.
Date Published June 30, 2020 - Last Updated December 10, 2020
Industry experts and practitioners discussed the future of service and support in this one-day virtual summit.
Date Published May 29, 2020 - Last Updated December 10, 2020
The IT culture we’ve known will not survive in the 2020s. It is up to us whether IT provides the competitive advantage that helps our companies survive.
Date Published May 27, 2020 - Last Updated December 10, 2020
Consider these technology and management factors to help you build resiliency for your service and support organization.
Date Published May 20, 2020 - Last Updated December 10, 2020
Now that work from home is a rule, not an exception, how can we continue to deliver high-quality service management in this new normal?
Date Published March 31, 2020 - Last Updated September 2, 2020
It’s time for us to raise the bar for customer experience in IT service and support. Here are the new rules for ITSM in 2020.
Date Published March 19, 2020 - Last Updated September 2, 2020
Learn why a leadership and organizational perspective must be the focus to move the conversation from technology to value.
Date Published March 18, 2020 - Last Updated September 2, 2020
The status quo can no longer be accepted. People need to work up, down, and across the organization to drive change.
Date Published March 4, 2020 - Last Updated December 10, 2020
Roy Atkinson interviewed Charles Araujo about the meaning of digital transformation.
Date Published February 27, 2020 - Last Updated September 2, 2020