The Technical Support Awards showcase individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards.
Tag(s): supportworld, workforce enablement, technology, service management, service desk, support center, metrics and measurements, desktop support, customer experience, business value
Date Published February 5, 2020 - Last Updated 3 Years, 208 Days, 14 Hours, 29 Minutes ago
Your data can’t tell you everything, but it can point you in the right direction. Ultimately, you need to ask the next questions to know where to go from there.
Tag(s): supportworld, technology, workforce enablement, service desk, metrics and measurements
Date Published January 30, 2020 - Last Updated 3 Years, 208 Days, 14 Hours, 29 Minutes ago
Meet the people who are shaping the future of technical support and service management.
Tag(s): supportworld, workforce enablement, technology, support center, service management, metrics and measurements, desktop support, customer experience
Date Published January 23, 2020 - Last Updated 3 Years, 109 Days, 18 Hours, 39 Minutes ago
Leaders are facing quickly advancing technologies that will transform all areas, processes, roles, and functions within their organizations.
Tag(s): supportworld, workforce enablement, technology, support center, service management, metrics and measurements, leadership, desktop support, customer experience
Date Published January 14, 2020 - Last Updated 3 Years, 208 Days, 14 Hours, 29 Minutes ago
Meet the industry experts and practitioners who want to help technical support and service management professionals excel in their jobs and advance their careers.
Tag(s): supportworld, workforce enablement, technology, service management, support center, customer experience, desktop support, metrics and measurements
Date Published January 10, 2020 - Last Updated 3 Years, 208 Days, 14 Hours, 29 Minutes ago
Understand the four key areas to evaluate to have an effective review process for technology implementations.
Tag(s): supportworld, technology, business value
Date Published November 29, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 55 Minutes ago
Many organizations treat the service desk very much like a collection of bots.
Tag(s): supportworld, workforce enablement, technology, automation, support center, service desk
Date Published November 21, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 55 Minutes ago
Roy Atkinson talks with Julie Mohr about disruption, building a chatbot, and the need for knowledge management.
Tag(s): supportworld, service management, knowledge management, technology, customer experience
Date Published November 14, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 55 Minutes ago
The combination of AI and automation can replace or improve upon existing manual processes and also add intelligence to IT management tasks.
Tag(s): supportworld, automation, service management, support center, technology
Date Published October 28, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 55 Minutes ago
Roy Atkinson talks with Barclay Rae about the evolving role of IT, digital transformation, and related topics.
Tag(s): supportworld, podcast, service management, business value, technology
Date Published October 17, 2019 - Last Updated 4 Years, 103 Days, 15 Hours, 55 Minutes ago