The best way to build a conversation is to capture and use real support conversations to program your bot.
Date Published February 26, 2020 - Last Updated September 2, 2020
Staying active in the ITSM community can help you build a network of valuable resources to continue your own growth and add value to your organization.
Date Published February 19, 2020 - Last Updated September 2, 2020
Technology is moving forward in unforeseen directions at an amazing pace, leaving senior leaders to wonder when, where, and how to spend their limited budgets.
Date Published February 11, 2020 - Last Updated September 2, 2020
The Technical Support Awards showcase individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards.
Date Published February 5, 2020 - Last Updated September 2, 2020
Your data can’t tell you everything, but it can point you in the right direction. Ultimately, you need to ask the next questions to know where to go from there.
Date Published January 30, 2020 - Last Updated September 2, 2020
Meet the people who are shaping the future of technical support and service management.
Date Published January 23, 2020 - Last Updated December 10, 2020
Leaders are facing quickly advancing technologies that will transform all areas, processes, roles, and functions within their organizations.
Date Published January 14, 2020 - Last Updated September 2, 2020
Meet the industry experts and practitioners who want to help technical support and service management professionals excel in their jobs and advance their careers.
Date Published January 10, 2020 - Last Updated September 2, 2020
Understand the four key areas to evaluate to have an effective review process for technology implementations.
Date Published November 29, 2019 - Last Updated December 17, 2019
Many organizations treat the service desk very much like a collection of bots.
Date Published November 21, 2019 - Last Updated December 17, 2019