Roy Atkinson talks with Julie Mohr about disruption, building a chatbot, and the need for knowledge management.
Date Published November 14, 2019 - Last Updated December 17, 2019
The combination of AI and automation can replace or improve upon existing manual processes and also add intelligence to IT management tasks.
Date Published October 28, 2019 - Last Updated December 17, 2019
Roy Atkinson talks with Barclay Rae about the evolving role of IT, digital transformation, and related topics.
Date Published October 17, 2019 - Last Updated December 17, 2019
The customer experience will gain a lot from a choreographed dance routine between ITSM and DevOps.
Date Published October 15, 2019 - Last Updated December 17, 2019
Date Published October 1, 2019 - Last Updated February 20, 2024
Date Published October 1, 2019 - Last Updated February 20, 2024
HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Date Published September 23, 2019 - Last Updated December 17, 2019
The Service Management Awards honor service improvement, knowledge management, and change management initiatives that enhance the business.
Date Published September 16, 2019 - Last Updated December 17, 2019
IT processes can be implemented without customizations and be successful. But the level of success decreases proportionately to the size of a service desk.
Date Published August 9, 2019 - Last Updated December 17, 2019
By relying too heavily on tools, we as service desk leaders have diverted our attention to solving the symptom and ignoring the problem.
Date Published August 7, 2019 - Last Updated December 17, 2019