If you want it to remain relevant, your business must become digital. This means that understanding which technologies align with your strategy is critical.
Date Published July 30, 2019 - Last Updated December 17, 2019
Harness the power of chatbots to offload simple support questions and scale your service desk operations.
Date Published July 17, 2019 - Last Updated December 17, 2019
Are you suffering with an ITIL adoption that has fallen short? DevOps thinking can help, but that doesn’t mean that you must scrap what you’re doing with ITIL.
Date Published July 2, 2019 - Last Updated December 17, 2019
Roy Atkinson interviewed Donna Knapp about DevOps, ITSM, ITIL, organizational change, and more.
Date Published May 22, 2019 - Last Updated December 17, 2019
Roy Atkinson interviewed Chris Chagnon to discuss analytics, artificial intelligence (AI), self-help, and much more.
Date Published April 25, 2019 - Last Updated December 17, 2019
Employ these 10 tips on automation and reporting for service desk success.
Date Published April 4, 2019 - Last Updated December 17, 2019
How do you manage the changes being implemented by your cloud hosting vendor that could adversely affect your services and your customers?
Date Published February 27, 2019 - Last Updated December 17, 2019
Stephen Mann discusses why implementing new technologies is difficult, what to look for in tools capable of Enterprise Service Management, and much more.
Date Published February 12, 2019 - Last Updated December 17, 2019
HDI has assembled a panel of industry experts and practitioners to share tips, tricks, and insights to help technical support and service management professionals excel in their jobs and advance their careers.
Date Published February 11, 2019 - Last Updated December 17, 2019
HDI’s Top 25 Thought Leaders were challenged to share a must-read article or blog. Here’s what they had to say.
Date Published February 8, 2019 - Last Updated December 17, 2019