There are many compelling reasons to launch a webinar program, but there are expenses and time investments that are not immediately obvious. To minimize surprises and achieve expected results, carefully evaluate your internal capabilities and outsource where necessary.
Tag(s): white paper, technology, business of support
Date Published April 29, 2015 - Last Updated 8 Years, 41 Days, 4 Hours, 58 Minutes ago

 
Whether you're buying for the first time or just replacing your current system, this white paper aims to provide concrete advice on buying and implementing a help desk system. Below, we have condensed the information and focused on what really matters—and, equally important, on what to...
Tag(s): white paper, technology, business of support, best practice, service desk technology
Date Published April 29, 2015 - Last Updated 8 Years, 41 Days, 4 Hours, 55 Minutes ago

 
Rapidly evolving information technologies are changing the face of business. Developments such as robust and pervasive Internet-based communications have lowered the cost of business activities, including product and service delivery, support, business-to-business transactions, and others. To...
Tag(s): white paper, technology, communications technology, support channels, support models, business alignment
Date Published April 29, 2015 - Last Updated 8 Years, 41 Days, 5 Hours, 11 Minutes ago

 
While large enterprises have a well-defined security mechanism in place with dedicated personnel to look after it, in most SMBs the scenario is less organized, short-staffed, and under-equipped. They have a small number of IT staff who manages to give only a portion of their time towards the...
Tag(s): white paper, security management, risk management, technology
Date Published April 29, 2015 - Last Updated 8 Years, 41 Days, 5 Hours, 6 Minutes ago

 
Service-oriented architecture (SOA) promises to deliver exceptional flexibility and cost savings to IT by defining a methodology for the use and reuse of software components and business processes. SOA focuses on bridging the gap between business processes and IT through well-defined,...
Tag(s): white paper, technology, service management, IT-business alignment, IT service management, business of support
Date Published April 29, 2015 - Last Updated 8 Years, 41 Days, 5 Hours, 7 Minutes ago

 
For many enterprises, service catalogs can be a double-edged sword. They allow you to automate and publish, via the web, access to a vast library of applications and corporate information to both internal and external constituencies. Yet access to anduse of those applications and corporate...
Tag(s): white paper, security management, risk management, technology, service catalog, compliance
Date Published April 29, 2015 - Last Updated 8 Years, 300 Days, 12 Hours, 25 Minutes ago

 
This white paper addresses a key confusion point about service catalogs, and why the service catalog might be the most important ITIL concept you should consider and implement.
Tag(s): white paper, service catalog, process, ITIL, business alignment, service desk technology, technology, self-service tools
Date Published April 29, 2015 - Last Updated 8 Years, 300 Days, 12 Hours, 32 Minutes ago

 
Today’s business world, in its pursuit for enhanced efficiency, is opening up more and more to all devices that can improve workforce mobility and productivity. Technology has supported our need for mobility and has also provided additional means of communication. Laptops, smart phones, memory...
Tag(s): white paper, risk management, security management, technology
Date Published April 29, 2015 - Last Updated 8 Years, 300 Days, 12 Hours, 27 Minutes ago

 
The white paper explains how technology can become a key differentiator when it comes to a call center’s productivity and extract an impressive ROI, and how the right technology can address key concerns of call centers.
Tag(s): white paper, technology, support channels, service desk, service desk technology
Date Published April 29, 2015 - Last Updated 8 Years, 41 Days, 4 Hours, 55 Minutes ago

 
Remote control software enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. The other computer can be physically located across the hall or around the world. Remote control software has been around for over twenty years and was originally used...
Tag(s): white paper, technology, remote support tools, desktop support, communications technology, service desk technology
Date Published April 29, 2015 - Last Updated 8 Years, 41 Days, 5 Hours, 8 Minutes ago