In hybrid fashion, we handed out the hardware to recognize the best in technical support and service management. The event was held at SupportWorld Live in Orlando, and streamed online. Don’t forget - there’s still time to enter the next awards cycle!
Date Published November 10, 2021 - Last Updated December 16, 2021
Doug Rabold, one of the speakers at HDI Support World Live this year, reflects on how many in the HDI community have helped him learn the ropes after a mid-career shift to IT Service Management. He now relishes being in the position to give back.
Date Published November 9, 2021 - Last Updated December 16, 2021
In a passage from her book, “Trust Me - Restore Belief & Confidence in an Uncertain World”, Lea Brovedani demonstrates how managers think trust in their leadership is higher than it often is, and why that’s important to fix.
Date Published November 9, 2021 - Last Updated January 20, 2023
The competition for strong candidates for IT workers has never been stronger, and that means hiring and retention efforts must be flawless. Here are some suggestions for what to focus on to make sure you have the best candidates and retain the best workforce.
Date Published October 13, 2021 - Last Updated January 20, 2023
In this age of high anxiety and dispersed work teams, it’s more important than ever to employ best practices toward coaching team-members. Here, we walk you through ways to be the best coach you can be, even if that means tapping out for others to coach a team-member.
Date Published September 21, 2021 - Last Updated January 20, 2023
IT teams have long been trying to economize energy consumption in data centers, but they still have a way to go to reduce their carbon footprints. Here are eight approaches that IT can use to further green initiatives, and reduce energy consumption and costs.
Date Published September 6, 2021 - Last Updated January 20, 2023
By not differentiating who needs what kind of access, you expose your organization to greater risk of identity theft and network instructions. Instead, consider using Identity Access Management solutions, which differentiates access based on what is needed.
Date Published September 1, 2021 - Last Updated January 20, 2023
Too often, IT-based companies have neglected the in-the-moment customer service that is required when things go wrong. That’s because those companies have failed to fully integrate data to allow IT service providers to have all the information at hand when a problem arises.
Date Published August 31, 2021 - Last Updated January 20, 2023
Smart workforce management software has become incredibly popular during the pandemic to help businesses easily manage and generate work schedules. That’s because the AI-powered tools that power the software can churn through mountains of complex data to make informed decisions.
Date Published August 16, 2021 - Last Updated January 20, 2023
As part of our profile series of members of the HDI Strategic Advisory Board, EasyVista Chief Revenue Officer Evan Carlson shares what has remained constant in the rapidly evolving world of IT service and support. Learn what has worked for him in his long and successful career.
Date Published August 12, 2021 - Last Updated January 20, 2023