Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
You can dramatically improve training by identifying where your analysts are on the...
Technology is moving forward in unforeseen directions at an amazing pace, leaving...
Many organizations are directing young adults who fall on the autism spectrum to...
The Technical Support Awards showcase individuals and teams that excel at service and...
Increase the chances that your service desk team will meet its most ambitious goals.