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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Announcing the Technical Support Awards Finalists for 2020
February 5, 2020

The Technical Support Awards showcase individuals and teams that excel at service and...

3 Steps to Help Your Team Define and Measure Success
February 4, 2020

Increase the chances that your service desk team will meet its most ambitious goals.

The Marketer in IT: Not Such a Crazy Idea
January 31, 2020

IT would benefit from having someone manage all outward communication, drive adoption...

Not-So-Artificial Intelligence: Understand the Importance of Citizen Data Scientists
January 30, 2020

Your data can’t tell you everything, but it can point you in the right direction....

The Power of Communication
January 28, 2020

There are many reasons why we fail to communicate effectively with each other,...