Bill Payne



Bill Payne is a results-driven IT leader and an expert in the design and delivery of cost-effective IT solutions that deliver quantifiable business benefits. His more than 30 years of experience at companies such as Pepsi-Cola, Whole Foods Market, and Dell, includes data communications consulting, messaging systems analyst, managing multiple infrastructure support and engineering teams, medical information systems deployment, retail and infrastructure systems management, organizational change management, and IT service management consulting. Leveraging his experience in leading, managing, and executing both technical and organizational transformation projects in numerous industries, Bill currently leads his own service management consulting company. Find him on LinkedIn, and follow him on Twitter @ITSMConsultant.

Recent articles

  • The State of Technical Support in a Digitally Transformed World
  • The Influence of Transparency on the Customer Experience
  • Measuring Service Quality as Part of Performance Management
  • The Mechanics of Empowerment and Delegation
  • Break Through Barriers to Knowledge Transfer
  • Combining People and Process Management for Optimal Service Management
  • Use Scorecards to Build Your Service Management Roadmap