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HDI Support Center Standard 2013

The latest version of the HDI Support Center Standard is now available.

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HDI Customer Satisfaction Index Service

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2014 HDI Support Center Practices & Salary Report

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HDI Desktop Support Technician
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Brace Yourselves, Because the Internet of Things Is Coming

The Internet of Things is the future, and it will be here sooner than you think.

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Metrics for the New World of Support

In the new world of support, we will need to track those things that could have an impact on business processes and productivity. Are you ready?

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Opportunities for Healthcare Support Centers to Prove Their Value

How are healthcare support teams taking advantage of opportunities to prove their value to the business?

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Service Management: Not Just for IT Anymore

HDI infographics illustrate results from HDI research on topics of interest to the technical support community

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HDI Support Center Standard 2013

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HDI Desktop Support Technician
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HDI Support Center Analyst

Montreal, QC Jun 9-10
Atlanta, GA Jun 9-10

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Effective Service Catalogs

How do you create a service catalog your customers will use—and, dare we say, love? Use these great resources from Cherwell Software to jump-start your service catalog project.

HDI, a UBM Tech company, is the leading professional association and certification body for the technical service and support industry.

Serving a community of more than 120,000 technical service and support professionals, HDI hosts acclaimed conferences and events, produces renowned publications and research, connects solution providers with practitioners, and certifies and trains thousands of professionals each year.


Meet the Execs Media & Event Opportunities

Press Room

Community Leaders
Rick Joslin
Fitting Best Practices Together: ITIL and KCS
You are the person responsible for developing the service management strategy for your organization. You... read more
Rob Stroud
How Mobility Is Changing the Game of Change...
During an event in a London hotel recently, I found myself in the unfortunate position of needing to call... read more
Roy Atkinson
Desktop Support Advisory Board Meets
March came in like a lion in Colorado Springs. There was snow and wind and there was a great meeting of... read more

HDI Support Center Analyst

This course focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call handling procedures, incident management, communication skills, and an introduction to ITIL processes. It will also prepare students for the HDI Support Center Analyst certification exam.


HDI Support Center Manager

Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments. It will also prepare students for the HDI Support Center Manager certification exam.

with Amy DeMartine
Apr 21, 2015

What is the Internet of Things (IoT), and how does it affect the services you support for your business? In this HDI vChapter webinar, Forrester senior analyst Amy DeMartine will talk you through this new connected world, explaining how the...