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Check out the state of the industry and see where it's headed at the leading IT service/technical support conference!

Two industry powerhouses, itSMF USA and HDI, come together to bring a comprehensive, service management conference.

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What are other support centers doing? What does compensation look like across the industry? Get the report or become a member to find out!

Multichannel Support Considerations
by Roy Atkinson

IT's Readiness for the Higher Ed Future
from the HDI Higher Education Forum

BYOD is the hottest acronym in IT since ITIL. Do you allow customers to BYOD? Find out what others do and how it affects customer service.

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HDI Support Center Analyst

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