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Your HDI Insider Deal is Here!

The Secret's Out: Buy One Course, Get One 50% Off

Ready to improve your skills before the year ends? Unlock an exclusive deal on HDI training with our BOGO50 Insider Sale!

Step 1: Choose two eligible HDI training courses in Q4 2026 (not valid on ITIL or XLA courses).
Step 2: Book through the HDI Sales Team using code BOGO50.
Step 3: Complete both courses by December 31, 2026.

Invest in yourself. Invest in your team. Save while you do it.

CLAIM YOUR INSIDER DEAL!

You've Fixed the Problems. Now Share the Story. 🎤

Call for Speakers is Now Open

HDI Service & Support World is looking for real-world successes, lessons learned, bold ideas, and practical strategies that can help move the IT service and support community forward.

DEADLINE EXTENDED:
Submit your speaker proposal by October 16, 2026.

Submit Your Proposal

ITIL 5 Is Here: Future-Proof Your Service Desk

Stop Troubleshooting. Start Leading.

ITIL® Foundation (Version 5) is designed for the reality of modern ITSM:

Master AI Integration: Deploy ethical automation to slash resolution times.
Elevate Digital Experience: Shift from rigid SLAs to human-centric satisfaction.
Optimize Value Streams: Eliminate operational silos to clear ticket queues.
Future-Proof Your Role: Advance from reactive troubleshooting to strategic leadership.
Boost Team Agility: Equip support teams to adapt and evolve fast.

Get Certified Today!

HDI Industry Forums are Back!

Go Beyond Networking. Get Into the Conversation.

Connect with IT service and support peers to talk through real challenges, exchange ideas, and learn what’s working for others.

JOIN THE WAITLIST

Great Work Deserves a Little Hardware 🏆

The HDI Awards submission window is officially open! Show us how you, your team, or your organization is making an impact in IT service and support, and you could be among the industry’s next award winners.

See What's Up for Grabs

Your IT Support Operation is Due for a Check-up!

HDI's HealthCheck provides a quick analysis of operational effectiveness.

Our consultants analyze five key categories:

Structure and Strategy
Frameworks, Methodologies, and Performance
Practices, Processes, and Procedures
Staffing and Training
Systems and Technology

You'll come away with actionable recommendations that will improve your operations!

Book Your HealthCheck

HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

Learn More About HDI

Events and Training: Why It's Important to Do Both

Support center professionals can stay at the forefront of industry trends and best practices, driving both personal and organizational growth, by combining HDI industry leading events and training. Leverage these unparalleled opportunities to network, engage with industry leaders, and access a rich variety of learning formats. This integrated approach not only enhances the retention and application of knowledge but also fosters a culture of continuous learning and development all year long.

Explore how events and training opportunities will drive both your personal and organizational growth.

DOWNLOAD REPORT

HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

Expand your network
Connect with innovative solution providers
Accelerate your career
Keep abreast of trends and innovations
Be inspired and invigorated

Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

LEARN MORE

HDI Service & Support World: A Virtual Experience
December 9, 2026 | Virtual Event

Big ideas. Fresh strategies. Zero travel required. Join the IT service and support community online for a high-impact day of learning, thought leadership, and actionable insights designed for today’s evolving service landscape. Learn More

HDI Service & Support World
April 25-29, 2027 | Las Vegas, NV

The ultimate event for IT service management, customer experience, and technical support professionals. HDI Service & Support World is packed with actionable insights, powerful networking, and future-focused innovation. Join your peers in Las Vegas for an unforgettable experience! Learn More

Subscribe to the Newsletter Service and Support

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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Connecting the CSAT Dots
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How to Improve Your Enterprise Reporting
September 14, 2026

Service and Support teams provide critical insights into IT issues. Learn how...

TechTarget and Informa Tech’s Digital Business Combine.