ThinkHDI Leading IT Service and Support"

With a membership body that spans the globe, HDI is the largest association for IT service & technical support professionals, providing industry resources: forums, research, eNewsletters, and networking opportunities at local chapters. Members immediately download white papers, focus books, and metrics.

Certification and training for help desk, support center, and service desk professionals.  Available at a location near you, onsite, and online, HDI courses cover all levels of experience.  HDI also provides the HDI Support Center Maturity Assessment and HDI Support Center Certification.

Our training calendar lists public training courses within the United States and Canada. Can’t find a public course in your area?  Request it!  We can bring our training to your company.  Request an onsite. HDI provides world-wide training via our global partners.