One individual platinum membership

Four individual gold memberships

All five members receive:

• Complete members-only Web access to thousands of online resources
• Local chapter membership (if available in your area)
• SupportWorld subscription - the IT Support Industry's leading magazine (US and Canada only)
• Hard copies of quarterly Focus Books, periodic Metrics Guides, and the annual Practices & Salary Survey
• Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
• Access to HDI Support Center Self-Evaluation

Additional member benefits

• One HDI Customer Satisfaction Index License - Automatically receive weekly or monthly turn-key reports in an easy-to-read graphical format. Compare your organization to the goals you set, to others in the support industry, and to others in you specific industry.
• Free online courses ($745 value) – Receive one ITIL Lite course and one HDI certification course. Choose between HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician. Plus, each gold member receives one free ITIL Lite course. That’s a total of six free courses!
• Discounted additional gold memberships - $295 per member ($100 savings)
• Special add-on "Web Only" accounts - $50 each
• All employees at the platinum member's site receive discounts to HDI's annual conference, training, certification, and eStore products (hundreds of dollars in savings)

One individual platinum membership

Four individual gold memberships

All five members receive

• Complete members-only Web access to thousands of online resources
• Local chapter membership (if available in your area)
• SupportWorld subscription - the IT Support Industry's leading magazine (US and Canada only)
• Hard copies of quarterly Focus Books, periodic Metrics Guides, and the annual Practices & Salary Survey
• Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
• Access to HDI Support Center Self-Evaluation.

Additional member benefits

• Free online courses ($745 value) – Receive one ITIL Lite course and one HDI certification course. Choose between HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician Plus, each gold member receives one free ITIL Lite course. That’s a total of six free courses!
• Discounted additional gold memberships - $295 per member ($100 savings)
• Special add-on "Web Only" accounts - $50 each
• All employees at the platinum member's site receive discounts to HDI's annual conference, training, certification, and eStore products (hundreds of dollars in savings)

One individual Platinum Member receives

• Complete members-only Web access to thousands of online resources
• Local chapter membership (if available in your area)
• SupportWorld subscription - the IT Support Industry's leading magazine (US and Canada only)
• Hard copies of quarterly Focus Books, periodic Metrics Guides, and the annual Practices & Salary Survey
• Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
• Access to HDI Support Center Self-Evaluation.

Additional member benefits

• One free online course ($595 value) - Choose ITIL Lite, HDI Customer Service Representative, HDI Support Center Analyst, or HDI Desktop Support Technician.
• Discounted additional gold memberships - $295.00 per member ($100 savings)
• Special add-on "Web Only" accounts - $50 each
• All employees at the platinum member's site receive discounts to HDI's annual conference, training, certification, and eStore products (hundreds of dollars in savings)

One individual Gold Member receives:

• Complete members-only Web access to thousands of online resources
• Local chapter membership (if available in your area)
• SupportWorld subscription - the IT Support Industry's leading magazine (US and Canada only)
• Hard copies of quarterly Focus Books, periodic Metrics Guides, and the annual Practices & Salary Survey
• Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
• Access to HDI Support Center Self-Evaluation.
• Discounts to HDI's annual conference, training and HDI's eStore

Additional member benefits:

• One free online ITIL Lite ($150 value)
• Two free "Web Only" accounts ($100 value)

One individual Silver Member receives:

• Complete members-only Web access to thousands of online resources
• Local chapter membership (if available in your area)
• SupportWorld subscription - the IT Support Industry's leading magazine (US and Canada only)
• Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
• Discounts to HDI's annual conference, training and HDI's eStore

Benefits include:

• Local chapter membership (if available in your area).