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Membership Levels
Membership Value
Local Chapters
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Customer Service
Email
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Contact an Account Manager
Membership Levels
HDI offers several levels of membership to match your needs and budget.
Membership Levels At-a-Glance
Bronze Membership
$75
Local chapter membership and networking opportunities
Silver Membership
$150
Local chapter membership and networking opportunities (
a $75 value
)
Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (
an $1,800+ value
)
SupportWorld subscription (
a $79 value
)
Discounts on HDI conferences, events, training, and merchandise
Gold Membership
$395
One online ITIL Lite course (
a $99 value
)
Two additional “web only” accounts (
a $100 value
)
Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report (
a $240 value
)
Access to HDI Support Center Self-Evaluation (
a $500 value
)
Local chapter membership and networking opportunities (
a $75 value
)
Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (
an $1,800+ value
)
SupportWorld subscription (
a $79 value
)
Discounts on HDI conferences, events, training, and merchandise
Platinum Membership
$595
One online HDI certification course. Choose from HDI Customer Service Representative, HDI Support Center Analyst, or HDI Desktop Support Technician (
a $595 value
)
Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report (
a $240 value
)
Access to HDI Support Center Self-Evaluation (
a $500 value
)
Local chapter membership and networking opportunities (
a $75 value
)
Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (
an $1,800+ value
)
SupportWorld subscription (
a $79 value
)
Additional Gold memberships available for $295 per member (
a $100 savings
)
Additional “web only” accounts available for $50 each (
a $100 savings
)
Discounts on HDI conferences, events, training, and merchandise for all employees at the Platinum member’s location
Platinum Plus Membership
with CSI
$3,490
Includes one individual Platinum membership and four individual Gold memberships.
One HDI Customer Satisfaction Index license – Automatically receive weekly or monthly turn-key reports in an easy-to-read graphical format. Compare your organization to the goals you set, to others in the support industry, and to others in you specific industry (
a $3000 value
)
One online HDI certification course. Choose from HDI Customer Service Representative, HDI Support Center Analyst, or HDI Desktop Support Technician (
a $595 value
)
One ITIL Lite course for all five members (
a $495 value
)
Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report for all five members (
a $1,200 value
)
Access to HDI Support Center Self-Evaluation for all five members (
a $2,500 value
)
Local chapter membership and networking opportunities for all five members (
a $375 value
)
Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates for all five members (
a $9,000+ value
)
SupportWorld subscription for all five members (
a $395 value
)
Additional Gold memberships available for $295 per member (
a $100 savings
)
Additional “web only” accounts available for $50 each (
a $100 savings
)
Discounts on HDI conferences, events, training, and merchandise for all employees at the Platinum member’s location
Platinum Plus Membership
$1,495
Includes one individual Platinum membership and four individual Gold memberships.
One online HDI certification course. Choose from HDI Customer Service Representative, HDI Support Center Analyst, or HDI Desktop Support Technician (
a $595 value
)
One ITIL Lite course for all five members (
a $495 value
)
Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report for all five members (
a $1,200 value
)
Access to HDI Support Center Self-Evaluation for all five members (
a $2,500 value
)
Local chapter membership and networking opportunities for all five members (
a $375 value
)
Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates for all five members (
a $9,000+ value
)
SupportWorld subscription for all five members (
a $395 value
)
Additional Gold memberships available for $295 per member (
a $100 savings
)
Additional “web only” accounts available for $50 each (
a $100 savings
)
Discounts on HDI conferences, events, training, and merchandise for all employees at the Platinum member’s location
Student Membership
$75
Local chapter membership and networking opportunities (
a $75 value
)
Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (
an $1,800+ value
)
SupportWorld subscription (
a $79 value
)
Discounts on HDI conferences, events, training, and merchandise
Forum
Memberships
$4,000 - $6,000
Packages and pricing vary by Forum group. Forums include: Desktop Support, Executive, Financial Services, Government, Healthcare Providers, Higher Education, Insurance, Law, Retail, and Support Center Leadership.
Find the Forum that’s right for you
Multiple live meetings per year with your specific Forum group, including customized content (
a $2,500 value
)
Networking and collaborating with peers in your specific industry
Most Forum memberships include one admission to the HDI Annual Conference and Expo (
a $1,695 value
)
Membership benefits below may be upgraded to include Platinum level benefits for an additional fee
One online ITIL Lite course (
a $99 value
)
Two additional “web only” accounts (
a $100 value
)
Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report (
a $240 value
)
Access to HDI Support Center Self-Evaluation (
a $500 value
)
Local chapter membership and networking opportunities (
a $75 value
)
Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (
an $1,800+ value
)
SupportWorld subscription (
a $79 value
)
Discounts on HDI conferences, events, training, and merchandise