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Membership Levels

HDI offers several levels of membership to match your needs and budget.

Membership Levels At-a-Glance

Bronze Membership
$75
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  • Local chapter membership and networking opportunities
Silver Membership
$150
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  • Local chapter membership and networking opportunities (a $75 value)
  • Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (an $1,800+ value)
  • SupportWorld subscription (a $79 value)
  • Discounts on HDI conferences, events, training, and merchandise
Gold Membership
$395
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  • One online ITIL Lite course (a $99 value)
  • Two additional “web only” accounts (a $100 value)
  • Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report (a $240 value)
  • Access to HDI Support Center Self-Evaluation (a $500 value)
  • Local chapter membership and networking opportunities (a $75 value)
  • Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (an $1,800+ value)
  • SupportWorld subscription (a $79 value)
  • Discounts on HDI conferences, events, training, and merchandise
Platinum Membership
$595
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  • One online HDI certification course. Choose from HDI Customer Service Representative, HDI Support Center Analyst, or HDI Desktop Support Technician (a $595 value)
  • Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report (a $240 value)
  • Access to HDI Support Center Self-Evaluation (a $500 value)
  • Local chapter membership and networking opportunities (a $75 value)
  • Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (an $1,800+ value)
  • SupportWorld subscription (a $79 value)
  • Additional Gold memberships available for $295 per member (a $100 savings)
  • Additional “web only” accounts available for $50 each (a $100 savings)
  • Discounts on HDI conferences, events, training, and merchandise for all employees at the Platinum member’s location
Platinum Plus Membership
with CSI
$3,490
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Includes one individual Platinum membership and four individual Gold memberships.
  • One HDI Customer Satisfaction Index license – Automatically receive weekly or monthly turn-key reports in an easy-to-read graphical format. Compare your organization to the goals you set, to others in the support industry, and to others in you specific industry (a $3000 value)
  • One online HDI certification course. Choose from HDI Customer Service Representative, HDI Support Center Analyst, or HDI Desktop Support Technician (a $595 value)
  • One ITIL Lite course for all five members (a $495 value)
  • Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report for all five members (a $1,200 value)
  • Access to HDI Support Center Self-Evaluation for all five members (a $2,500 value)
  • Local chapter membership and networking opportunities for all five members (a $375 value)
  • Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates for all five members (a $9,000+ value)
  • SupportWorld subscription for all five members (a $395 value)
  • Additional Gold memberships available for $295 per member (a $100 savings)
  • Additional “web only” accounts available for $50 each (a $100 savings)
  • Discounts on HDI conferences, events, training, and merchandise for all employees at the Platinum member’s location
Platinum Plus Membership
$1,495
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Includes one individual Platinum membership and four individual Gold memberships.
  • One online HDI certification course. Choose from HDI Customer Service Representative, HDI Support Center Analyst, or HDI Desktop Support Technician (a $595 value)
  • One ITIL Lite course for all five members (a $495 value)
  • Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report for all five members (a $1,200 value)
  • Access to HDI Support Center Self-Evaluation for all five members (a $2,500 value)
  • Local chapter membership and networking opportunities for all five members (a $375 value)
  • Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates for all five members (a $9,000+ value)
  • SupportWorld subscription for all five members (a $395 value)
  • Additional Gold memberships available for $295 per member (a $100 savings)
  • Additional “web only” accounts available for $50 each (a $100 savings)
  • Discounts on HDI conferences, events, training, and merchandise for all employees at the Platinum member’s location
Student Membership
$75
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  • Local chapter membership and networking opportunities (a $75 value)
  • Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (an $1,800+ value)
  • SupportWorld subscription (a $79 value)
  • Discounts on HDI conferences, events, training, and merchandise
Forum
Memberships
$4,000 - $6,000
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  • Packages and pricing vary by Forum group. Forums include: Desktop Support, Executive, Financial Services, Government, Healthcare Providers, Higher Education, Insurance, Law, Retail, and Support Center Leadership. Find the Forum that’s right for you
  • Multiple live meetings per year with your specific Forum group, including customized content (a $2,500 value)
  • Networking and collaborating with peers in your specific industry
  • Most Forum memberships include one admission to the HDI Annual Conference and Expo (a $1,695 value)
  • Membership benefits below may be upgraded to include Platinum level benefits for an additional fee
  • One online ITIL Lite course (a $99 value)
  • Two additional “web only” accounts (a $100 value)
  • Hard copies of quarterly Focus Books, periodic Metric Guides, and annual Practices & Salary Report (a $240 value)
  • Access to HDI Support Center Self-Evaluation (a $500 value)
  • Local chapter membership and networking opportunities (a $75 value)
  • Access to thousands of members-only online resources including webinars, Ask the Expert, Research Corner, white papers, and templates (an $1,800+ value)
  • SupportWorld subscription (a $79 value)
  • Discounts on HDI conferences, events, training, and merchandise