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Membership Levels
Membership Value
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Email
- 800.248.5667
Contact an Account Manager
Membership Levels
HDI offers several levels of membership to match your needs and budget.
Membership levels at-a-glance
Bronze
Silver
Gold
Platinum
Platinum Plus
One Association Local Chapter
HDI's Annual Conference & Expo discounts
Special event discounts
Training discounts
HDI eStore discounts
Web access for members only
Annual Subscription to
SupportWorld*
Access to the Support Professional Information Network (SPIN)
Access to the HDI Support Center Self-Evaluation
Discounts for entire employee site
HDI Industry Leading Publications
1 set
1 set
5 sets
Online Training
1 Course
1 Course
2 Courses
*(US and Canada only)
HDI Student Membership
Discover HDI's Membership Levels
Platinum Plus Membership with CSI
$3,490
($3,590 International members)
One individual platinum membership
Four individual gold memberships
All five members receive:
Complete members-only Web access to thousands of online resources
Local chapter membership
(if available in your area)
SupportWorld
subscription - the IT Support Industry's leading magazine (US and Canada only)
Hard copies of quarterly Focus Books, periodic Metrics Guides, and the annual Practices & Salary Survey
Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
Access to HDI Support Center Self-Evaluation
Additional member benefits
One HDI Customer Satisfaction Index
License
- Automatically receive weekly or monthly turn-key reports in an easy-to-read graphical format. Compare your organization to the goals you set, to others in the support industry, and to others in you specific industry.
Free online courses ($745 value) – Receive one ITIL Lite course and one HDI certification course. Choose between
HDI Customer Service Representative
,
HDI Support Center Analyst
,
HDI Desktop Support Technician
. Plus, each gold member receives one free ITIL Lite course. That’s a total of six free courses!
Discounted additional gold memberships - $295 per member
($100 savings)
Special add-on "Web Only" accounts - $50 each
All employees at the platinum member's site receive discounts to HDI's annual conference, training, certification, and eStore products (hundreds of dollars in savings)
Platinum Plus Membership
$1,495
($1,595 International members)
One individual platinum membership
Four individual gold memberships
All five members receive
Complete members-only Web access to thousands of online resources
Local chapter membership
(if available in your area)
SupportWorld
subscription - the IT Support Industry's leading magazine (US and Canada only)
Hard copies of quarterly Focus Books, periodic Metrics Guides, and the annual Practices & Salary Survey
Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
Access to HDI Support Center Self-Evaluation.
Additional member benefits
Free online courses ($745 value) – Receive one ITIL Lite course and one HDI certification course. Choose between
HDI Customer Service Representative
,
HDI Support Center Analyst
,
HDI Desktop Support Technician
Plus, each gold member receives one free ITIL Lite course. That’s a total of six free courses!
Discounted additional gold memberships - $295 per member
($100 savings)
Special add-on "Web Only" accounts - $50 each
All employees at the platinum member's site receive discounts to HDI's annual conference, training, certification, and eStore products (hundreds of dollars in savings)
Platinum Membership
$595
($695 International members)
One individual Platinum Member receives
Complete members-only Web access to thousands of online resources
Local chapter membership
(if available in your area)
SupportWorld
subscription - the IT Support Industry's leading magazine (US and Canada only)
Hard copies of quarterly Focus Books, periodic Metrics Guides, and the annual Practices & Salary Survey
Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
Access to HDI Support Center Self-Evaluation.
Additional member benefits
One free online course
($595 value)
- Choose ITIL Lite, HDI Customer Service Representative, HDI Support Center Analyst, or HDI Desktop Support Technician.
Discounted additional gold memberships - $295.00 per member
($100 savings)
Special add-on "Web Only" accounts - $50 each
All employees at the platinum member's site receive discounts to HDI's annual conference, training, certification, and eStore products (hundreds of dollars in savings)
Gold Membership
$395
($495 International members)
One individual Gold Member receives:
Complete members-only Web access to thousands of online resources
Local chapter membership
(if available in your area)
SupportWorld
subscription - the IT Support Industry's leading magazine (US and Canada only)
Hard copies of quarterly Focus Books, periodic Metrics Guides, and the annual Practices & Salary Survey
Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
Access to HDI Support Center Self-Evaluation.
Discounts to HDI's annual conference, training and HDI's eStore
Additional member benefits:
One free online
ITIL Lite
($150 value)
Two free "Web Only" accounts
($100 value)
Silver Membership
$150
One individual Silver Member receives:
Complete members-only Web access to thousands of online resources
Local chapter membership
(if available in your area)
SupportWorld
subscription - the IT Support Industry's leading magazine (US and Canada only)
Access to Support Professional Information Network (SPIN) Webinars - a series of live, interactive, educational, members-only webinars
Discounts to HDI's annual conference, training and HDI's eStore
Bronze Membership
$75
Benefits include:
Local chapter membership
(if available in your area).
To join HDI,
download
a membership application or call 800.248.5667.
Note: All free online courses must be used during the current term of the membership.
$65.00 of your membership is non-refundable