HDI Membership

Why become a member?

HDI members are a highly engaged community of technical service and support professionals who share a passion for achieving their career goals while optimizing the success of their support centers. They’re united by a common objective, by a regard for their industry, and by a camaraderie not seen in any other ITSM membership organization.

With unmatched membership value, HDI empowers you with the resources to own your success and reach your career potential – all while elevating the customer experience and making business more productive.

So get ready to supercharge your career, build your support network, and obtain the latest industry wisdom through members-only access to:

  • Discounts on skill- and career-enhancing conferences, digital and live events, certification, training, services, and more.
  • Trending industry publications to keep you on the industry forefront as you validate, benchmark, improve customer service, and increase your personal value to your employer.
  • A new world of networking to learn best practices and leverage the experience of esteemed industry leaders and experts.


HDI made me feel at home and welcome. Through networking, meetings, and social events, I established relationships to last me a lifetime.
--Lee WeekleyIT Service Management Consultant