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HDI - ITSM Consulting Company
 

Public Classroom Training

HDI offers our most popular courses throughout North America in major metropolitan areas.

Benefits of Public Classroom Training:

  • Network with your peers from other support centers.
  • Maintain adequate coverage in your center by staggering training dates.
  • Stay focused on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.

View the Course Calendar for upcoming training courses and dates.
Search

Date Location Course Member
Price		 Price
On Demand - , HDI Customer Service Representative $549.00 $549.00 Show class details
On Demand - , HDI Desktop Advanced Support Technician $899.00 $899.00 Show class details
On Demand - , HDI Support Center Analyst $849.00 $849.00 Show class details
On Demand - , HDI Support Center Team Lead $949.00 $949.00 Show class details
On Demand - , KCS Principles $999.00 $999.00 Show class details
On Demand - , KCS Foundation $549.00 $549.00 Show class details
10/16 - - 10/17/25 HDI,, Virtual Classroom Foundations in Service and Support Metrics $1,929.00 $1,929.00 Show class details
10/16 - - 10/17/25 HDI,, Virtual Classroom HDI Support Center Team Lead $1,899.00 $1,899.00 Show class details
10/20 - - 10/22/25 HDI,, Virtual Classroom KCS Principles $1,999.00 $1,999.00 Show class details
10/24 - - 10/24/25 HDI,, Virtual Classroom HDI Customer Service Representative $999.00 $999.00 Show class details
10/28 - - 10/29/25 HDI,, Virtual Classroom Experience Practitioner $2,099.00 $2,099.00 Show class details
11/3 - - 11/4/25 HDI,, Virtual Classroom Artificial Intelligence in the Support Organization $1,929.00 $1,929.00 Show class details
11/4 - - 11/5/25 HDI,, Virtual Classroom HDI Support Center Analyst $1,699.00 $1,699.00 Show class details
11/5 - - 11/7/25 HDI,, Virtual Classroom HDI Support Center Manager $2,299.00 $2,299.00 Show class details
11/6 - - 11/7/25 HDI,, Virtual Classroom Applied Knowledge Management $1,999.00 $1,999.00 Show class details
1234
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description