HDI understands how challenging developing and maintaining an effective, efficient support center can be. Don't go it alone. Engage HDI to help you discover strengths to maximize and opportunities to increase your support center's value to your organization.
HDI Support Center Standard
HDI Support Center Standard - Guide your support center with these internationally recognized best practices.
HDI Support Center Self-Evaluation - Evaluate your support center’s current state based on the HDI Support Center Standard. Use the results to develop a gap analysis and plan to improve.
HDI Support Center Assessment Services
HDI's various levels of assessment services help you understand the current state of your support center. Understanding where you are is the first step to identifying what you need to do to get where you want to be.
HDI Support Center Best Practices Assessment - Get a true picture of your support center's maturity in the activities that are widely accepted as the best and good practices of the support industry. This assessment provides a current state baseline, gap analysis, and recommendations for improvement.
HDI Support Center Assisted Evaluation - Accurately evaluate your support center's maturity level with the help of an unbiased expert. The result is a current state baseline and gap analysis that highlights areas where improvements can be realized.
HDI Support Center Certification Program
HDI Support Center Certification - Gain the ultimate recognition for your support center and promote the value of your support center. Achieving certification is a milestone that acknowledges your team's efforts. Maintaining certification provides a common goal to drive continual improvement.
HDI Customer Satisfaction Index Service
HDI Customer Satisfaction Index Service - Use this secure, online service to survey your customers about their support experience. Compare your results to peers in your industry as well as all other subscribers.