New one-day workshops:
  • Building Your Service Catalog
  • ITIL: Planning to Implement
  • Problem Management
  • Support Center Metrics and Measurements
Networking reception Tuesday evening.
HDI Members (silver and above) receive discounts of $50-$100 per course.

Combine a one-day service management course with an HDI Certification course during this event and Save $100! Enter promo code TE1DAY upon checkout.




Learn everything you need to know about running your Technical Support Center.

Whether you want to advance your own career or improve the performance of the entire technical support center, the first step is always knowledge—and HDI has plenty to share.

Let HDI help you achieve your 2009 goals.

  • Improve Technical Support Processes and Operations
  • Enhance Customer Satisfaction
  • Reduce expenses and improve the business contribution

HDI courses reflect the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. Front line analysts will learn the customer service skills required to improve customer satisfaction while senior-level stall will learn industry best practices and service management processes required to provide quality IT service and support.