For a limited time, if you purchase the KCS Foundations or KCS Principles course, we’ll give you the following bonus materials to help you and your team earn certification:
- The KCS Standard and Self-Study Guide ($29 value)
- The KCS Online Practice Test ($79 value)
- The KCS Certification Exam ($145 value)
- HDI Exam Insurance, which provides one free retake of the certification exam ($49 value)
Take teamwork to the next level and invest in KCS today!
KCS Principles
This course will teach:
- How to efficiently create and maintain content in the knowledge base
- Ways to motivate support analysts to use the knowledge base
- Hot to effectively assess individual and team contributions
- How to articulate the value of knowledge management practices
- A strategy for sustainable success
- How to identify and avoid the common pitfalls associated with knowledge management
KCS Foundation
This course will teach:
- Knowledge management best practices
- Knowledge-Centered Support concepts and methodology
- The value and benefits of adopting Knowledge-Centered Support