HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see your city on the calendar? Please click here to request public training in your area.

Sep 10, 2020 - Sep 11, 2020 HDI, Virtual Classroom	Workforce Management Principles Price: $1,699.00 Guaranteed To Run	Workforce Management Principles Sep 10, 2020 - Sep 11, 2020 9:30 AM - 12:00 AM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Sep 14, 2020 - Sep 15, 2020 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,499.00 Guaranteed To Run	HDI Support Center Analyst Sep 14, 2020 - Sep 15, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
Sep 15, 2020 - Sep 17, 2020 HDI, Virtual Classroom	HDI Desktop Support Manager Price: $1,999.00 Guaranteed To Run	HDI Desktop Support Manager Sep 15, 2020 - Sep 17, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Sep 18, 2020 - Sep 18, 2020 HDI, Virtual Classroom	KCS Foundation Price: $799.00 Guaranteed To Run	KCS Foundation Sep 18, 2020 - Sep 18, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Sep 21, 2020 - Sep 22, 2020 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,699.00 Guaranteed To Run	HDI Desktop Advanced Support Technician Sep 21, 2020 - Sep 22, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Sep 22, 2020 - Sep 24, 2020 HDI, Virtual Classroom	HDI Support Center Manager Price: $1,999.00 Guaranteed To Run	HDI Support Center Manager Sep 22, 2020 - Sep 24, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
Sep 28, 2020 - Sep 29, 2020 HDI, Virtual Classroom	Troubleshooting and Problem Solving Boot Camp Price: $1,699.00 Guaranteed To Run	Troubleshooting and Problem Solving Boot Camp Sep 28, 2020 - Sep 29, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Oct 01, 2020 - Oct 02, 2020 HDI, Virtual Classroom	Succeeding with Metrics Price: $1,699.00 Guaranteed To Run	Succeeding with Metrics Oct 01, 2020 - Oct 02, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Oct 02, 2020 - Oct 02, 2020 HDI, Virtual Classroom	HDI Customer Service Representative Price: $899.00	HDI Customer Service Representative Oct 02, 2020 - Oct 02, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Oct 05, 2020 - Oct 06, 2020 HDI, Virtual Classroom	Change Management Price: $899.00	Change Management Oct 05, 2020 - Oct 06, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Oct 05, 2020 - Oct 07, 2020 HDI, Virtual Classroom	HDI Certified Instructor Price: $5,999.00 Guaranteed To Run	HDI Certified Instructor Oct 05, 2020 - Oct 07, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Oct 06, 2020 - Oct 08, 2020 HDI, Virtual Classroom	HDI Desktop Support Manager Price: $1,999.00	HDI Desktop Support Manager Oct 06, 2020 - Oct 08, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Oct 08, 2020 - Oct 09, 2020 HDI, Virtual Classroom	Service Management Optimization Price: $1,699.00 Guaranteed To Run	Service Management Optimization Oct 08, 2020 - Oct 09, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Oct 13, 2020 - Oct 15, 2020 HDI, Virtual Classroom	HDI Support Center Director Price: $2,899.00	HDI Support Center Director Oct 13, 2020 - Oct 15, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Oct 15, 2020 - Oct 16, 2020 HDI, Virtual Classroom	Customer Experience Accelerator Boot Camp Price: $1,699.00	Customer Experience Accelerator Boot Camp Oct 15, 2020 - Oct 16, 2020 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description

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