HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see your city on the calendar? Please click here to request public training in your area.

Apr 26, 2021 - Apr 28, 2021 HDI, Virtual Classroom	KCS Principles Price: $1,699.00 Guaranteed To Run	KCS Principles Apr 26, 2021 - Apr 28, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
May 03, 2021 - May 04, 2021 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,499.00 Guaranteed To Run	HDI Support Center Analyst May 03, 2021 - May 04, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
May 06, 2021 - May 07, 2021 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,599.00 Guaranteed To Run	HDI Desktop Advanced Support Technician May 06, 2021 - May 07, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
May 10, 2021 - May 11, 2021 HDI, Virtual Classroom	Succeeding with Metrics Price: $1,499.00 Guaranteed To Run	Succeeding with Metrics May 10, 2021 - May 11, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
May 11, 2021 - May 12, 2021 HDI, Virtual Classroom	Troubleshooting and Problem Solving Boot Camp Price: $1,599.00 Guaranteed To Run	Troubleshooting and Problem Solving Boot Camp May 11, 2021 - May 12, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
May 12, 2021 - May 14, 2021 HDI, Virtual Classroom	HDI Support Center Manager Price: $1,999.00 Guaranteed To Run	HDI Support Center Manager May 12, 2021 - May 14, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
May 17, 2021 - May 18, 2021 HDI, Virtual Classroom	HDI Support Center Team Lead Price: $1,699.00 Guaranteed To Run	HDI Support Center Team Lead May 17, 2021 - May 18, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
May 19, 2021 - May 21, 2021 HDI, Virtual Classroom	KCS Principles Price: $1,699.00 Guaranteed To Run	KCS Principles May 19, 2021 - May 21, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 7 seats left
May 19, 2021 - May 20, 2021 HDI, Virtual Classroom	HDI Certified Instructor Price: $5,999.00	HDI Certified Instructor May 19, 2021 - May 20, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 2 seats left
May 24, 2021 - May 24, 2021 HDI, Virtual Classroom	Workforce Management Principles Price: $699.00 Guaranteed To Run	Workforce Management Principles May 24, 2021 - May 24, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 8 seats left
May 26, 2021 - May 28, 2021 HDI, Virtual Classroom	HDI Support Center Director Price: $2,899.00 Guaranteed To Run	HDI Support Center Director May 26, 2021 - May 28, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 4 seats left
Jun 01, 2021 - Jun 01, 2021 HDI, Virtual Classroom	HDI Customer Service Representative Price: $899.00 Guaranteed To Run	HDI Customer Service Representative Jun 01, 2021 - Jun 01, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Jun 02, 2021 - Jun 04, 2021 HDI, Virtual Classroom	HDI Desktop Support Manager Price: $1,999.00 Guaranteed To Run	HDI Desktop Support Manager Jun 02, 2021 - Jun 04, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 4 seats left
Jun 03, 2021 - Jun 04, 2021 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,499.00 Guaranteed To Run	HDI Support Center Analyst Jun 03, 2021 - Jun 04, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Jun 03, 2021 - Jun 04, 2021 HDI, Virtual Classroom	Service Management Optimization Price: $1,699.00 Guaranteed To Run	Service Management Optimization Jun 03, 2021 - Jun 04, 2021 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description