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2017 Desktop Support Technician of the Year Award Winner
Jeff Anderson, LifeWay Christian Resources
Representing the HDI Music City local chapter and the Southeast region
Jeff graduated from Southeastern University in Lakeland, FL, with a degree in Secondary Mathematics Education. Shortly after graduation, he moved to Nashville to pursue a music career. While touring, he travelled to every state in the continental US. Between tours he worked part-time selling computers, and his passion for technology and customer service was born.
Jeff later shifted from selling computers part-time to repairing computers full-time at the Circuit City Service Center as an A+ Certified technician. This started him on the career path into the IT field. Jeff currently works as a Support Engineer at LifeWay Christian Resources in Nashville, where his team supports 1,100+ customers at the corporate office. Jeff supports a broad range of systems; including but not limited to: MacOS and Windows, printers and peripherals, and many desktop applications ranging from finance management to desktop publishing and film production.
Jeff loves his job! For him it’s the ultimate mix of things he loves – technology, problem-solving, and helping people. He still enjoys playing music and loves spending time with his wife and 2 children. His passion for people and for problem solving has enabled him to provide excellent service to his customers and his goal is to exceed his customers’ expectations.
As a Desktop Support Technician of the Year Award nominee, Jeff was selected from five finalists, representing five of the HDI local chapter regions.
Desktop Support Technician of the Year Award Application
The Desktop Support Technician of the Year Award was introduced in 2011. Each year, HDI works jointly with the local chapters to identify and recognize the industry’s top desktop support technician. Desktop technicians nominated at the local chapter level have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.
Each nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.
The winners from each of HDI's five local chapter regions are invited to the HDI Annual Conference & Expo, where the winner of the Desktop Support Technician of the Year Award will be announced. Robert Half Technology, the premier sponsor, provides each regional winner with one conference registration package.
The deadline to submit a nomination for the Desktop Support Technician of the Year Award is October 31.
Guidelines and criteria for the Desktop Technician of the Year Award
Past Award Winners
2016 - Nicole Sladick, The Hartford
2015 - Jon Hess, PepsiCo
2014 - Ron Remon, Tampa Electric Company
2013 - Scott Robinson, NASCO
2012 - Susan Lawrence, Baker Hughes
For more information on this award or the nomination process, contact Kerri Kramer at 719.955.8127.