2018 Desktop Support Technician of the Year Award Winner
Rob Allen, TCU
Representing the HDI DFW local chapter
Rob has only been with us for two years, but he has already distinguished himself by going above and beyond to meet our customer’s expectations. On more than one occasion, Rob has come in early and stayed late to finish a customer issue that he could have justifiably put off until a later date. He never complains about his workload and is always bright and pleasant to everyone. He truly exemplifies a customer focused mindset and sets the standard for others. Rob is creative and intuitive in all that he does. He is extremely helpful and offers his experience in ways that are easy to understand for the customer. Rob is full of energy and does whatever it takes to get the job done. He enjoys mentoring and coaching our student workers and has even taken up temporary residence in our call center during his shift, to help them learn and grow.
One of our recent surveys demonstrates Rob’s excellence, “I have had several contacts with the TCU IT HelpDesk over the years, and the experience has always been GREAT!! They never fail to understand my questions, and act/answer in an extraordinarily timely manner. Rob Allen was no exception! He listened to my issue, asked a colleague about options, escalated my concerns immediately, promised to call me back when he had a resolution confirmation, and did EXACTLY what he said he would do. Everything was ready to go in less than an hour. AMAZING EXPERIENCE!! Rob Allen is a ROCKSTAR!!”
Desktop Support Technician of the Year Award Application
The Desktop Support Technician of the Year Award was introduced in 2011. Each year, HDI works jointly with the local chapters to identify and recognize the industry’s top desktop support technician. Desktop technicians nominated at the local chapter level have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.
Each nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee’s understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.
The winners from each of HDI's five local chapter regions are invited to the HDI Annual Conference & Expo, where the winner of the Desktop Support Technician of the Year Award will be announced. Robert Half Technology, the premier sponsor, provides each regional winner with one conference registration package.
The deadline to submit a nomination for the Desktop Support Technician of the Year Award is October 31.
Guidelines and criteria for the Desktop Technician of the Year Award
Past Award Winners
2017 - Jeff Anderson, LifeWay Christian Resources
2016 - Nicole Sladick, The Hartford
2015 - Jon Hess, PepsiCo
2014 - Ron Remon, Tampa Electric Company
2013 - Scott Robinson, NASCO
2012 - Susan Lawrence, Baker Hughes
For more information on this award or the nomination process, contact HDI Customer Care Center at 800.248.5667.