2018 Ron Muns Lifetime Achivement Recipient

Jim Bolton

With over a decade of experience in architecting and delivering IT Service Management Solutions, Jim, the founder and president of Propoint Solutions, is an expert at diagnosing and solving complex organizational, process and technical challenges. Jim’s leadership and knowledge of industry best practice have brought IT service excellence to numerous venues including: Higher Education, Healthcare, Federal, State and Local Government, and Manufacturing. Jim focuses on the individual needs of each client to ensure service management solutions deliver value to the client's organization. Jim is a Service Management Consultant, ITIL trainer, author and well-known speaker. He holds an MBA in Technology Management, the ITIL v3 Expert Certificate, the ITIL v2 Manager Certificate, ITIL Practitioner’s Certificates, ITIL v3 Capability Certificates, and the ISO/IEC 20000 Consultant Certificate.

Jim has volunteered and participated in many HDI programs and activities including:

  • HDI Faculty
  • HDI Advisory Board
  • Track chair for several HDI conferences
  • Presenter at numerous HDI conferences
  • Co-author of Problem Management, A Practical Guide
  • Developed and taught several HDI courses on Service Management topics
  • HDI Strategic Direction committee

Jim has never sought the spot light but chosen to work behind the scenes to champion and improve the Service Management and Service Support industries

See the video of the 2018 award ceremony

Ron Muns Lifetime Achievement AwardRon Muns Lifetime Achievement Award

In 2008, HDI created the Ron Muns Lifetime Achievement Award to honor HDI’s founder. This award, presented annually during the HDI Annual Conference & Expo, recognizes the lasting contributions, leadership, enthusiasm, and tireless efforts of industry luminaries who’ve committed themselves to elevating the reputation of the technical support profession and improving the industry.

Award Criteria

HDI’s panel of judges selects the nominees and uses the following criteria to evaluate their accomplishments in and dedication to the technical support industry:

  • The candidate has been active in the technical support industry for at least ten years.
  • The candidate has made noteworthy contributions to the industry, including (but not limited to):
    • Providing thought leadership on the industry’s strategy and direction
    • Sitting on the boards of industry organizations
    • Speaking at industry events
    • Providing industry mentorship and leadership
    • Contributing to industry education and training and the optimization of certification programs
    • Contributing timely content to industry publications
    • Providing input on or helping develop industry research
    • Influencing industry best practices, standards, or frameworks
    • Authoring books for the industry
    • Serving as a subject matter expert for the technical support industry
    • The candidate has demonstrated dedication to his or her own professional growth and the growth and success of the industry as a whole.

    Past Recipients

    2016 - Ken Wendle (video of the 2016 award ceremony)

    2015 - John Custy (video of the 2015 award ceremony)

    2014 - Jeffrey Rumburg (video of the 2014 award ceremony)

    2013 - Greg Oxton (video of the 2013 award ceremony)

    - George Spalding

    - Katherine Spencer Lee

    2010 - Char LaBounty

    2009 - Malcolm Fry

    2008 - Ron Muns