2019 Lifetime Achievement Recipient

Lifetime Achievement Award
Roy Atkinson

Lifetime Achievement AwardRon Muns Lifetime Achievement Award

In 2008, HDI created the Lifetime Achievement Award. This award, presented annually during the HDI Annual Conference & Expo, recognizes the lasting contributions, leadership, enthusiasm, and tireless efforts of industry luminaries who’ve committed themselves to elevating the reputation of the technical support profession and improving the industry.

Award Criteria

HDI’s panel of judges selects the nominees and uses the following criteria to evaluate their accomplishments in and dedication to the technical support industry:

  • The candidate has been active in the technical support industry for at least ten years.
  • The candidate has made noteworthy contributions to the industry, including (but not limited to):
    • Providing thought leadership on the industry’s strategy and direction
    • Sitting on the boards of industry organizations
    • Speaking at industry events
    • Providing industry mentorship and leadership
    • Contributing to industry education and training and the optimization of certification programs
    • Contributing timely content to industry publications
    • Providing input on or helping develop industry research
    • Influencing industry best practices, standards, or frameworks
    • Authoring books for the industry
    • Serving as a subject matter expert for the technical support industry
    • The candidate has demonstrated dedication to his or her own professional growth and the growth and success of the industry as a whole.

    Past Recipients

    2018 - Jim Bolton (video of the 2018 award ceremony)

    2016 - Ken Wendle (video of the 2016 award ceremony)

    2015 - John Custy (video of the 2015 award ceremony)

    2014 - Jeffrey Rumburg (video of the 2014 award ceremony)

    2013 - Greg Oxton (video of the 2013 award ceremony)

    - George Spalding

    - Katherine Spencer Lee

    2010 - Char LaBounty

    2009 - Malcolm Fry

    2008 - Ron Muns