with
Michael Hanson
Nov 17, 2015 - 1:00 p.m. EDT
Large outages attract a great deal of attention and planning, but are organizations rolling their good communication practices down to the level of so-called routine incidents? This webinar will give you new communication ideas and practices to improve the metrics that matter most to customers...
with
Cay Robertson
Oct 20, 2015 - 1:00 p.m. EDT
In this members-only webinar, Cay Robertson will discuss some of the ways to accomplish process improvements in desktop support, highlighting some year-over-year changes and trends from the 2015 Desktop Support Practices & Salary Report.
with
Mary Cruse
Oct 8, 2015 - 1:00 p.m. EDT
Coaching involves regular communication with the goal of building skills through encouraging feedback. In this webinar, Mary Cruse will present six steps you can implement immediately to improve performance and empower employees to provide a stellar customer experience.
with
Oct 7, 2015 - 1:00 p.m. EDT
Gain a better understanding of the total customer experience! In this webinar, Julie Mohr will cover the core concepts of customer experience management, including the five steps of the CEM framework.
with
Rae Ann Bruno
Oct 6, 2015 - 1:00 p.m. EDT
In this webinar, Rae Ann Bruno will identify the skills that make support professionals great at providing customer service, and she'll connect the dots between these skills and their importance and value to the organization.