Webinar Archives

What happens when your organization suffers a critical, high-impact incident? Who needs to be involved, and how will you communicate with them? Do you currently have a plan—and how often do you update it? In this webinar, learn about best practices for preparing for and managing your next...

What’s being insourced and outsourced these days in the tech support industry? Why? Find out in this webinar, where you’ll take a deep dive into data collected through one of our recent annual surveys.

Organizations are growing and changing, often adding support center locations in faraway places or embedding support in different business units. How can managers do their jobs effectively across time zones and cultures, while maintaining a culture of service excellence?

The time has come for your organization to replace a key piece of technology. Senior management is on board, and money is available. Your frontline staff is thrilled that their tools will be updated. Now what? In this webinar, Roy Atkinson will demystify the RFP process, providing tips and...

Sixty-six percent of organizations consider service catalog sprawl to be a problem, but most haven't begun to address it. Why? The primary reason is lack of sponsorship from IT leaders. In this webinar, Doug Tedder will examine the political and cultural challenges associated with catalog...