with
Mary Cruse
Oct 8, 2015 - 1:00 p.m. EST
Coaching involves regular communication with the goal of building skills through encouraging feedback. In this webinar, Mary Cruse will present six steps you can implement immediately to improve performance and empower employees to provide a stellar customer experience.
with
Oct 7, 2015 - 1:00 p.m. EST
Gain a better understanding of the total customer experience! In this webinar, Julie Mohr will cover the core concepts of customer experience management, including the five steps of the CEM framework.
with
Rae Ann Bruno
Oct 6, 2015 - 1:00 p.m. EST
In this webinar, Rae Ann Bruno will identify the skills that make support professionals great at providing customer service, and she'll connect the dots between these skills and their importance and value to the organization.
with
Roy Atkinson
Sep 15, 2015 - 1:00 p.m. EST
In this webinar, Roy Atkinson, HDI's senior writer/analyst, will explore the latest trends and developments in enterprise service management (ESM) and discuss topics to consider when moving from ITSM to ESM.
with
Aug 18, 2015 - 1:00 p.m. EST
Learn practical steps you can take to improve the transfer of knowledge between various teams in the IT organization.