with
Roy Atkinson
Sep 15, 2015 - 1:00 p.m. EDT
In this webinar, Roy Atkinson, HDI's senior writer/analyst, will explore the latest trends and developments in enterprise service management (ESM) and discuss topics to consider when moving from ITSM to ESM.
with
Aug 18, 2015 - 1:00 p.m. EDT
Learn practical steps you can take to improve the transfer of knowledge between various teams in the IT organization.
with
Ken Gonzalez
Jul 21, 2015 - 1:00 p.m. EDT
Support automation can decrease inaccuracy in areas such as ticket categorization and assignment, and it can streamline processes and reduce human error. In this webinar, Ken Gonzalez, managing partner of Engaged Consulting, Inc., will explore what it takes to automate and why your support...
with
Phyllis Drucker
Jun 16, 2015 - 1:00 p.m. EDT
Shadow ITÂ is having an obvious impact on technical support teams. Attend this webinar to learn more about what it is and how you can strike a balance between reaping the benefits and avoiding the risk.
with
Amy DeMartine
Apr 21, 2015 - 1:00 p.m. EDT
What is the Internet of Things (IoT), and how does it affect the services you support for your business? In this HDI vChapter webinar, Forrester senior analyst Amy DeMartine will talk you through this new connected world, explaining how the IoT is already affecting businesses today, what...