with
Ken Gonzalez
Jul 21, 2015 - 1:00 p.m. EST
Support automation can decrease inaccuracy in areas such as ticket categorization and assignment, and it can streamline processes and reduce human error. In this webinar, Ken Gonzalez, managing partner of Engaged Consulting, Inc., will explore what it takes to automate and why your support...
with
Phyllis Drucker
Jun 16, 2015 - 1:00 p.m. EST
Shadow IT is having an obvious impact on technical support teams. Attend this webinar to learn more about what it is and how you can strike a balance between reaping the benefits and avoiding the risk.
with
Amy DeMartine
Apr 21, 2015 - 1:00 p.m. EST
What is the Internet of Things (IoT), and how does it affect the services you support for your business? In this HDI vChapter webinar, Forrester senior analyst Amy DeMartine will talk you through this new connected world, explaining how the IoT is already affecting businesses today, what...
with
Robert Stroud
Mar 17, 2015 - 1:00 p.m. EST
Join us for a look at how combining frameworks can improve your organization’s performance and security.
with
John Meharg
Feb 17, 2015 - 1:00 p.m. EST
In this webinar, John Meharg will explain how disaster recovery planning helped Norman Regional Health System face a situation they hoped they’d never have to face. He’ll explain what went well, what didn’t, and the lessons they learned in the aftermath of a devastating F5 tornado.