HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Spotlight on Enterprise Service Management

with Roy Atkinson
Sep 15, 2015 - 1:00 p.m. EDT

In this webinar, Roy Atkinson, HDI's senior writer/analyst, will explore the latest trends and developments in enterprise service management (ESM) and discuss topics to consider when moving from ITSM to ESM.

DevOps + KM: Using Knowledge to Increase Speed and Reduce Pain

Aug 18, 2015 - 1:00 p.m. EDT

Learn practical steps you can take to improve the transfer of knowledge between various teams in the IT organization.

Better Support Through Automation

with Ken Gonzalez
Jul 21, 2015 - 1:00 p.m. EDT

Support automation can decrease inaccuracy in areas such as ticket categorization and assignment, and it can streamline processes and reduce human error. In this webinar, Ken Gonzalez, managing partner of Engaged Consulting, Inc., will explore what it takes to automate and why your support...

Shining a Light on Shadow IT

with Phyllis Drucker
Jun 16, 2015 - 1:00 p.m. EDT

Shadow IT is having an obvious impact on technical support teams. Attend this webinar to learn more about what it is and how you can strike a balance between reaping the benefits and avoiding the risk.

Brace Yourselves, Because the Internet of Things Is Coming

with Amy DeMartine
Apr 21, 2015 - 1:00 p.m. EDT

What is the Internet of Things (IoT), and how does it affect the services you support for your business? In this HDI vChapter webinar, Forrester senior analyst Amy DeMartine will talk you through this new connected world, explaining how the IoT is already affecting businesses today, what...