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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
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Beyond the archives of valuable content, new articles are released every week.
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The Latest from SupportWorld
Discover a practical framework for IT skill development, including setting learning goals, delivering presentations, and reinforcing knowledge. Explore strategies to overcome challenges like time constraints and resource limitations while fostering a culture of continuous learning and growth.
Date Published January 28, 2025 - Last Updated January 28, 2025
Meet HDI's 2025 Top 25 Thought Leaders shaping the future of IT support and service management. Celebrate their innovation, leadership, and impact on the industry!
Date Published January 27, 2025 - Last Updated January 27, 2025
Soft skills like leadership, adaptability, collaboration, and communication are vital for long-term success in IT support—learn how to sharpen yours today!
Date Published January 22, 2025 - Last Updated January 22, 2025
From upgrading your self-service portal to investing in technology onboarding and peer collaboration, discover actionable goals to enhance your support infrastructure and meet evolving customer needs.
Date Published January 21, 2025 - Last Updated January 22, 2025
Take charge of your career in 2025 with these expert tips on mapping your path, building skills, and making intentional choices to achieve your goals.
Date Published January 15, 2025 - Last Updated January 16, 2025
Power skills aren’t optional—they’re essential. Learn how mastering communication, empathy, and adaptability can elevate your IT career from good to great. Discover actionable tips to develop these game-changing skills today!
Date Published January 13, 2025 - Last Updated January 13, 2025
Meet HDI's 2024 Featured Contributors, a group of IT thought leaders redefining service and support. From AI-driven solutions and leadership to experience management and ITSM, these experts bring innovative insights to elevate your strategies.
Date Published January 8, 2025 - Last Updated January 8, 2025
Discover how Enterprise Service Management (ESM) can streamline employee onboarding by aligning value streams across HR, IT, and Facilities
Date Published January 7, 2025 - Last Updated January 7, 2025
Discover how generative AI and robotics are transforming enterprise support by automating tasks, enhancing efficiency, and improving employee experiences. Learn practical tips to integrate AI for IT, HR, finance, and beyond.
Date Published January 2, 2025 - Last Updated January 7, 2025
Start 2025 with renewed energy and focus! Discover what’s new at HDI, from the Top 25 Thought Leaders list and fresh content themes to mentorship programs and SupportWorld Live in Las Vegas. Explore how HDI can help you grow, learn, and lead this year.
Date Published January 2, 2025 - Last Updated January 7, 2025