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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
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  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

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How the 3G Phase-Out May Affect IT
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It is past time to do inventory of your legacy devices and make a plan to upgrade what...

How the 3G Phase-Out May Affect IT
May 19, 2022

It is past time to do inventory of your legacy devices and make a plan to upgrade what...

How the 3G Phase-Out May Affect IT
May 19, 2022

It is past time to do inventory of your legacy devices and make a plan to upgrade what...