Relationships within a team are extremely important. In fact, HDI research shows that those relationships are the most influential factor in employee satisfaction. What types of activities do organizations do—inside and outside of work—to build those relationships? Are there recommended books on the topic of teams? How important is trust, and how do you build it among team members? How do you give recognition and/or praise without causing other members of the team to feel left out?
Read through the conversation for some insightful tips, and continue the conversation on HDIConnect.
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Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrated its fifth anniversary on December 9, 2014. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @HDI_Analyst and @RoyAtkinson.