Knowledge is too often hoarded by individuals and teams. To change this will require a clear signal from the top down that good knowledge management is important and a cultural shift across all teams.
Date Published September 16, 2020 - Last Updated August 8, 2022
Too often, ITSM data can accidentally lead you to the wrong conclusions. Here's how to think through the process of what to measure and how to visualize what you've measured.
Date Published September 15, 2020 - Last Updated September 15, 2020
The number of women in IT has consistently declined or remained the same since the mid-1990s.
Date Published September 10, 2020 - Last Updated September 15, 2020
Knowing a few coding concepts can go a long way toward helping you get the most from your service management platform.
Date Published September 3, 2020 - Last Updated December 10, 2020
Follow these three tips to give problem management the importance, priority, and resources needed to deliver business value.
Date Published August 19, 2020 - Last Updated December 10, 2020
The Service and Support Awards showcase individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards.
Date Published August 13, 2020 - Last Updated January 20, 2023
For IT to evolve from being functional to outcome driven, they must know what brings value and revenue to the business.
Date Published July 29, 2020 - Last Updated December 10, 2020
Consider these insights from business leaders and CIOs as we turn the corner toward the “new normal.”
Date Published July 21, 2020 - Last Updated December 10, 2020
Whatever we do in regard to change management, it must be adaptive enough for all types of IT changes—not just applications or infrastructure.
Date Published July 14, 2020 - Last Updated December 10, 2020
Industry experts and practitioners discussed the future of service and support in this one-day virtual summit.
Date Published May 29, 2020 - Last Updated December 10, 2020