In this second part of a two-part series, an IT service and support thought leader talks about his life with autism.
Date Published April 6, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #10: A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Date Published April 5, 2022 - Last Updated January 20, 2023
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Date Published April 5, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #7: HDI Thought Leader and Featured Contributor Doug Rabold discusses how the Service Level Agreement alone falls short, and how a dynamic agreement that focuses on experience can augment your relationship with your client.
Date Published March 16, 2022 - Last Updated January 20, 2023
A former magician takes you behind the curtain of the simple steps to help your IT service and support organization get better.
Date Published March 10, 2022 - Last Updated January 20, 2023
Manual tools to track service requests may seem like an affordable option for your service desk, but it’s good to look at all the organizational costs.
Date Published March 10, 2022 - Last Updated January 20, 2023
This simple approach challenges us to listen and observe closely to get to the root cause of why things go wrong in IT.
Date Published February 15, 2022 - Last Updated January 20, 2023
We often consider ownership an individual responsibility rather than an organizational effort. Here’s why that should change, and how to start the process.
Date Published February 14, 2022 - Last Updated January 20, 2023
Digital solutions only work as well as those who are wielding these new tools. We must encourage team members to be flexible in their thinking and skillset.
Date Published January 26, 2022 - Last Updated January 20, 2023
In a digital and remote age, it’s often more difficult than ever to be understood. Here are some tips to improve your chances with colleagues and clients.
Date Published January 18, 2022 - Last Updated January 20, 2023