Featured: The State of Service Management in 2021

This report, focusing on the state of service management in 2021, provides service management and technical support leaders with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and support provided by their organizations and help them advance in their careers. It illustrates current practices, processes, solutions, and strategies related to service management and enterprise service management.

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Any structural system that you want to adopt must work with your organization’s needs and structure. Here are some factors to consider.
Tag(s): supportworld, best practice, business alignment
July 12, 2022

 
Hardware and software prices are soaring. Is this a good time to push forward or pull back? A look at the factors to consider.
Tag(s): supportworld, best practice, business of support
July 11, 2022

 
All paths should lead to the same destination - the service that the customer wants when he wants it. Here’s a glimpse of what that looks like.
Tag(s): supportworld, best practice, business of support
July 6, 2022

 
Subjugating the galaxy requires coordination that the Empire doesn’t seem to demonstrate reliably in the Star Wars series. Here are some features such a ticketing system might have.
Tag(s): supportworld, best practice, business of support
July 5, 2022

 
In times of change, communication is important to keep everyone pulling toward a common goal. This is especially true with a remote workforce.
Tag(s): supportworld, best practice, remote support tools
June 28, 2022

 
Here’s a fun dive into the role that Alfred plays in providing one-of-a-kind tech service to the Caped Crusader. Can any IT service and support professional measure up?
Tag(s): supportworld, best practice, business of support
June 28, 2022

 
The COVID-19 pandemic showed the value of preparing for the unknown, and the future likely will provide similar moments of disruption. IT teams must be prepared.
Tag(s): supportworld, best practice, business of support
June 27, 2022

 
IT service providers must use templates to keep up with communication, but that doesn’t mean the interaction has to sound wooden. Here’s how to breathe life in these interactions.
Tag(s): supportworld, best practice, customer experience
June 20, 2022

 
Federal officials are attempting different methods to incentivize companies and organizations to disclose cyber-intrusions.
Tag(s): supportworld, best practice, reporting
June 14, 2022

 
A strong IoT management strategy includes having the right skills and training in-house to leverage existing capabilities and services with the technology required for managing those assets.
Tag(s): supportworld, best practice, reporting
June 13, 2022