When Elon University decided to implement change management, the biggest problem was getting stakeholders on board with the process.
Tag(s): supportworld, service management, ITSM, ITIL, IT service management, change management
Date Published August 31, 2017 - Last Updated April 19, 2019
Follow these five steps to build a service portal that enhances your business operations and provides cost savings.
Tag(s): supportworld, service management, self-service, support center
Date Published August 31, 2017 - Last Updated December 6, 2017
Assessing your need for cultural change is the number one thing you are not doing in your plan to move to enterprise service management (ESM).
Tag(s): supportworld, service management, culture
Date Published August 30, 2017 - Last Updated December 6, 2017
Change management process design and execution depend on a number of factors. Here are some of the do’s and don’ts for success.
Tag(s): supportworld, ITIL, IT service management, service management, change management, process
Date Published August 24, 2017 - Last Updated April 25, 2024
Too often, organizations oversimplify and understrategize the move to enterprise service management. Here are five things you should do before tackling ESM.
Tag(s): supportworld, service management, business of support, business value
Date Published August 23, 2017 - Last Updated December 6, 2017
With new technology, IT can deliver a service request catalog that’s as innovative as Uber and as automated as a self-driving car.
Tag(s): supportworld, service management, ITSM, service catalog, self-service tools, self-service, automation
Date Published August 17, 2017 - Last Updated December 6, 2017
If your organization has an ITSM tool or suite that hasn’t been updated or replaced in five years, you might be at a disadvantage.
Tag(s): supportworld, service management, ITSM, IT service management, tools
Date Published August 16, 2017 - Last Updated December 6, 2017
Don’t let your service management reporting metrics end up in the trash. Know your audience and report the metrics that matter to them in a timely manner.
Tag(s): supportworld, service management, metrics and measurements, dashboards, business alignment
Date Published August 15, 2017 - Last Updated December 6, 2017
Take a look at the trends that are shaping the future of service and support.
Tag(s): supportworld, service management, cloud computing, cloud, mobility
Date Published August 15, 2017 - Last Updated December 6, 2017
This primer seeks to help IT organizations evolve their service and support models to optimize the value of the cloud and mobility.
Tag(s): supportworld, service management, mobility, cloud, cloud computing
Date Published August 15, 2017 - Last Updated December 6, 2017