Best of HDI in 2022 - #8: Minutes count when things go wrong, and that’s not the time to realize your IT crisis management documentation isn’t what it needs to be.
Date Published April 20, 2022 - Last Updated January 20, 2023
It turns out that the strategy for supporting a remote and hybrid workforce overlap with best practices for transformative IT organizations.
Date Published April 14, 2022 - Last Updated January 20, 2023
Business units are hiring more technology workers than IT departments are hiring. How will this impact IT budgets, CIO influence, and the future of the IT department?
Date Published April 14, 2022 - Last Updated January 20, 2023
Don’t just wait for the end-of-training questionnaire to get feedback from your IT service and support trainees. Here are some tips to get as much relevant feedback as possible.
Date Published April 13, 2022 - Last Updated January 20, 2023
Performance is important, but it’s not enough. Here, an IT service veteran discusses the possibly missing ingredients for advancement.
Date Published April 12, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 #2 : Too often, these two concepts don’t mesh together, but they should. Learn the basics and why both are valuable for your organization.
Date Published April 6, 2022 - Last Updated January 20, 2023
In this second part of a two-part series, an IT service and support thought leader talks about his life with autism.
Date Published April 6, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #10: A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Date Published April 5, 2022 - Last Updated January 20, 2023
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Date Published April 5, 2022 - Last Updated January 20, 2023
Leadership requires that you demonstrate strong listening skills and that you care about what is being said. Here are steps to help.
Date Published March 28, 2022 - Last Updated January 20, 2023