Initiatives to integrate chatbots or voice recognition tools that do not take the customer’s experience into account may be doomed to failure. Here’s why taking the time to map out the customer journey may save a lot of headaches for automation efforts.
Date Published December 2, 2021 - Last Updated December 16, 2021
We all know that we have two weeks, at most, to fill a position, but too often we are stuck either hiring warm bodies or putting extra workload on our team. It’s better to prepare for the inevitable departures. Here’s how.
Date Published December 2, 2021 - Last Updated January 20, 2023
According to recent insights from Omdia, there is “serious strategic intent from organizations to invest in … enterprise service management (ESM), demonstrating that the practice is no longer just an aspiration for many organizations and is becoming a reality...
Date Published December 2, 2021 - Last Updated December 13, 2021
Higher education is among the most dynamic...
Date Published December 2, 2021 - Last Updated January 6, 2023
Time is the one thing we can’t make...
Date Published December 2, 2021 - Last Updated January 6, 2023
Date Published December 2, 2021 - Last Updated January 6, 2023
Date Published December 2, 2021 - Last Updated January 6, 2023
Accelerate the digital enterprise using the principles of ITIL. ITIL best practices help increase the speed and success of your products and services and enable faster time to value.
In this
Date Published December 2, 2021 - Last Updated December 13, 2021
A lifelong quest to find the universal values all humans seek out leads an IT manager to understand the importance of taking the hard stances to best support a team or a company. Here’s why he thinks courage might be the most important trait in this industry.
Date Published November 22, 2021 - Last Updated January 20, 2023
Authentication is necessary, but it shouldn’t come at the cost of the customer experience, and too often customers rebel at being questioned. Automated authentication tools may be the rare instance when tech can help avoid a pitfall in interactions with customers.
Date Published November 19, 2021 - Last Updated January 20, 2023